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Can access internal network but can not ping router or get to Internet

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Last Modified: 2012-05-06
I have a PC that can access all internal network resources, can ping by name and IP everything but the router or anything beyond it externally. It's running Win XP SP2, has a static IP because of users doing RDP sessions from a remote location. Default gateway, sub net mask and IP are all valid, also when restarting I get an error message stating that the Application Layer Gateway service has been stopped, but restarting this service does nothing.
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Do you have any perimeter firewall

Author

Commented:
No, and all other PCs can access both network resources and the Internet
check if your windows firewall allows upnp framework , file & printer sharing services.

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Author

Commented:
I apologize it seems i spoke too soon, they do have an external firewall, a firebox hardware firewall, i brought the PC to a different network and it connected fine (I'm posting from it now) I am looking into seeing if they exceeded user licesnses on the firewall now will post back in a few.
if not, try to run a command
sc config alg start = auto
CERTIFIED EXPERT
Top Expert 2007

Commented:
I think your evaluation about license limit should be the problem; please update.

Thank you.
Your firewall has been configured to put you into a separate vlan

Author

Commented:
Looks like firewall was fine, and all file and print sharing was set up, I did a repair install of windows and that fixed whatever was wrong.
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