We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Outlook appcrash, cannot start Outlook

CPagee asked
Medium Priority
Last Modified: 2012-08-13
Second time I'm having the same problem with Outlook on Vista Home Premium 32-bit with all service updates as far as I know (machine is an HP Pavilion dv2315nr).

When I open Outlook, initially it shows a notification that "personal folder didn't close properly and is being checked" or words to that effect. Then it ceases ("Outlook has stopped working")with the following error details:  

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      OUTLOOK.EXE
  Application Version:      12.0.6316.5000
  Application Timestamp:      4833a470
  Fault Module Name:      StackHash_ee92
  Fault Module Version:      6.0.6001.18000
Fault Module Timestamp:      4791a7a6
  Exception Code:      c0000374
  Exception Offset:      000b015d
  OS Version:      6.0.6001.
  Locale ID:      11273
  Additional Information 1:      ee92
  Additional Information 2:      5ae02cff17ee36d8ce652d232b0871f5
  Additional Information 3:      0e6a
  Additional Information 4:      75362bf7dde1172627b3b4e8d8e6d1d1

The first time I had this problem, running scanpst worked beautifully (a week ago). This time I scanned and repaired, rebooted and tried again, to no avail.

If reinstallation is the only way forward, I'll do it but would like some advice as to how to do that without losing my current PST--and breaking the next installation if the PST file is in fact the problem. The current PST is 1.36 GB right now. Outlook has displayed some other strange behaviours in the past while, which may or may not be related. I have attached a screen cap of what was happening before the last time this happened (not this time); It was spinning through the send/receive tasks over and over, and the task count kept incrementing as it went, until I killed the outlook process.

On the machine I also run ESET NOD32 antivirus, which is up to date, and Office 2007.
Watch Question

Top Expert 2008

Hello CPagee,

Something is preventing Outlook from closing properly.  So when you open Outlook again, you get this error. The cause is an Outlook addin or a program running in the background, like a security program.

Outlook Cannot Close

Hope this helps!


Forgive me if I seem skeptical, but can you tell me what in the info above points to this problem? I have regularly checked the task mgr and never seen an outlook process still running. I don't have any add-ins that I'm aware of, and I don't run any of the programs listed in the article. Neither do I use the "empty deleted files when closing", nor do I observe any obvious signs that Outlook had difficulty closing.

If you see something in the crash information that's pointing to this, can you confirm? And if this is the case, how would i go about identifying which other application may be holding it up, when I can't start it?
Top Expert 2008

You said, "When I open Outlook, initially it shows a notification that "personal folder didn't close properly and is being checked"

When a personal folder did not close properly when you close Outlook, something is holding it up, eg, addin or security program.
Rename your *.OST files and then try outlook again. Does the issue still persist?


In the order received above:--

war1: I checked for all the conditions listed in the article and I don't seem to have any matches: I have no add-ins, I run none of the programs listed, I don't seem to have any .srs files in my Outlook folder ([username]\appdata\local\Microsoft\Outlook). Attached is a screen cap showing the files in my Outlook folder. I temporarily disabled ESET antivirus and tried starting Outlook but got the same results.

What would be my method for checking if any other programs besides those listed are the culprits?

GWMerrell: I don't seem to have any .OST files (I run Outlook as a standalone, no Exchange). I just use it as a (formerly) easy way to track mail from 3 addresses and keep calendars.

--JPEG: contents of Outlook folder
--.LOG text file--contents of repair tool log (I suspect the result of running scanpst last time?)
Just for Testing, rename those two PST files in that DIR and try opening and closing outlook. Does it work properly?



OK, renamed both .PST files and tried starting. This time it came up with a message, "Outlook cannot find the file {path}\outlook.pst" and put up a window for me to browse to it. I clicked Cancel and it then came back with "you have moved your pst file", then the same "I've stopped working" error. I rebooted and tried starting again. This time it did not prompt me for the pst file, it just went straight to the same error.

Perhaps the most direct path is to reinstall? I would try creating another PST with a fresh profile, but I can't get that far into the application to do anything.
Tx, C
Top Expert 2008


You need a PST file to open Outlook, even if PST file is empty.  If you can open Outlook, even in Safe mode, go to File > Open and select an existing a PST file or create a new PST file.

Regards, war1
Try leaving outlook closed, go to the control panel, then mail and try to create a new profile there for Outlook. Then we can find if Outlook is good adn if any of the PST's are corrupt.


Hi to both GWM and War1, and thank you for your comments.

Unfortunately I am not  in a position to test out anything anymore. After what seemed like a perfectly normal session (barring the Outlook problem) on Saturday, I shut down the machine and have not been able to boot at all since then. There is nothing indicating activity whatsoever on the hard drive and my next steps are to work at identifying whether i have a bad motherboard, bad hard drive, or just bad karma in general. To complicate things even further, I live in Trinidad, and right now is Carnival. There will be no house calls by the laptop doctor this week. I will come back and try your suggestions just as soon as its possible but please accept my apologies--it will be a bit of a wait.
No worries... War1 and I are going to Carnival together, we will see you after the party is over. ;)


Unfortunately I'll have to request that this be closed as it looks like I'll never be working with the same laptop again. Thanks for your assistance.
Cannot proceed with the solutions offered as the laptop motherboard has failed and I have had to replace the machine.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.