Shoretel remote site problem

Posted on 2009-02-19
Last Modified: 2013-12-27
Hello Experts,

I do hope someone has some clues on this.

We have 2 sites, central and remote.

The sites are connected by Sonicwall firewalls via a VPN connection.

At the central site we have the Shoretel server and a shoregear and numourous Shoretel IP phones, switches VLANS blah blah and it all works fine and dandy.

At the remote site we have a Shoregear and numourous Shoretel IP phones. If we register the phones with the shoregear at the central site, they all work fine, if we register them with the shoregear on the same (remote) site they dont work and the reason is because the shoregear hasn't/won't can't connect to the shoretel server.

On the Server it can't see the remote shoregear either. But the phones are happily working across the same infrastructure.

We have checked everything and it all seems fine, and everything else works, file/print, email etc etc, seemingly just the shoregear device not being able to connect to the shoretel server.

Any ideas will be greatly received, thanks in advance.

Question by:bhag2
    LVL 3

    Expert Comment

    I noticed that you said that you had separate VLANS. I am assuming you have a VLAN for the Phone Traffic and one for the Data. If this is the case then do you have the port that the shoregear is connected to set as access or trunk? it should be set to access and put on the Voice VLAN. (same for all of your other shoregear switches and shotretel servers.

    Author Comment

    thanks smashpmk712 for that suggestion and the honest answer is I dont know. I havent been to site to see it, but will certainly ask the question. Given the lads skills I would have thought it was, they setup all the VLANS and switches etc and they have been messing about for a couple of months trying to get it to work. However, never assume I will ask.
    Anyone else with ideas please submit them, I am going to site next week and ideally want to take with me a list of things to check. Thanks.

    Accepted Solution

    I fixed it, after looking at network traces it turned out to be a NAT problem in the firewall presenting the device as an incorrect and therefore unknown IP number.

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