Shoretel remote site problem
Posted on 2009-02-19
I do hope someone has some clues on this.
We have 2 sites, central and remote.
The sites are connected by Sonicwall firewalls via a VPN connection.
At the central site we have the Shoretel server and a shoregear and numourous Shoretel IP phones, switches VLANS blah blah and it all works fine and dandy.
At the remote site we have a Shoregear and numourous Shoretel IP phones. If we register the phones with the shoregear at the central site, they all work fine, if we register them with the shoregear on the same (remote) site they dont work and the reason is because the shoregear hasn't/won't can't connect to the shoretel server.
On the Server it can't see the remote shoregear either. But the phones are happily working across the same infrastructure.
We have checked everything and it all seems fine, and everything else works, file/print, email etc etc, seemingly just the shoregear device not being able to connect to the shoretel server.
Any ideas will be greatly received, thanks in advance.