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Remote Assistance without having a user send an invitation

I work for a small company so I have never had to use RA. I can walk to the users desk faster then setting the whole thing up.

I wanted to know how to use RA without having the user send me an invitation or me send them soemthing just to look at what they are doing.  I have heard from other people where they work the IT staff just asks them is it ok to take control of the PC and then they do it.  maybe the user is prompted but they only need to click yes nothing more.

Now I do have a few 2000 machines and I assume I can't do antyhing with those but all my XP machines should work, some how without 4rd party software?

Thank you for your time
Mike
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codeyello
Asked:
codeyello
1 Solution
 
oBdACommented:
Create an new shortcut to
hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm
You can use %Systemroot%\system32\rcimlby.exe as symbol.
This will oopen a page where you can enter the name of a machine to connect to.

if you want to pass the target machine name, it gets more compicated:
RA: Pass Workstation and Username Parameters to Offer Remote Assistance
http://blog.netnerds.net/2006/12/ra-pass-workstation-and-username-parameters-to-offer-remote-assistance/

For your W2k machine, you can use something like RealVNC (http://www.realvnc.com/) or UltraVNC (or http://www.uvnc.com/)
0
 
codeyelloAuthor Commented:
thank you
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