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How do I hide Synchronization Manager Progress when syncing offline files?

Posted on 2009-02-19
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Last Modified: 2012-05-06
HI all,

We have a client that is using offline file syncing for all the home folders of their users. We have certain file types blocked via Group Policy (.exe, .mp3, etc). All is working fine, but when a file is blocked from syncing, the user is given the Synchronization Manager Progress dialogue which lists the files that did not sync, which is not optimal. As trying to tell them not to store programs and such on their desktop is a hopeless cause, I am looking for is a way to disable this notification so the users do not see a perceived "error message" when syncing. All the documentation I have read indicates the SMP window will appear when a file is blocked, but no other information on it. Has anyone dealt with this before?
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Question by:StammHD
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11 Comments
 
LVL 66

Expert Comment

by:johnb6767
ID: 23698347
Verify this key in the registry....

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList]
".mdb"=dword:00000001
".dbx"=dword:00000001
".pst"=dword=00000001

You get the idea on the format. This will skip any errors generated by these extensions, and it will allow the dialogue to self close...
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LVL 66

Expert Comment

by:johnb6767
ID: 23698353
Command line method.....
reg add "hkcu\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList" /ve
reg add "hkcu\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList" /v .mdb /t reg_dword /d 0x1
reg add "hkcu\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList" /v .dbx /t reg_dword /d 0x1
reg add "hkcu\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList" /v .pst /t reg_dword /d 0x1

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LVL 66

Expert Comment

by:johnb6767
ID: 23698354
Reg File method....
Windows Registry Editor Version 5.00
 
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList]
 
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\NetCache\ExclusionErrorSuppressionList]
@=""
".mdb"=dword:00000001
".dbx"=dword:00000001
".pst"=dword:00000001

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Author Comment

by:StammHD
ID: 23712051
@modus - Thank you for looking at this and adding the zone. I should have added Server 2003.

@JohnB - I tried adding the keys you suggested on a domain machine, and the errors are still showing up. I tried separately logging out, rebooting and clearing the offline files cache, but whenever I add a file that shouldn't sync (like an .exe) to the desktop and try to log off or sync, the sync error still appears.

If it's helpful, the relevant Group Policy entries that we have enabled are:

Action on Server Disconnect: Enabled - Work offline
Allow or Disallow use of the Offline Files Feature: Enabled
Files not cached: Enabled - (list of disallowed files)
Prohibit user configuration of Offline Files: Enabled

and, though I don't think it's related, My Docs and Desktop are being redirected to a server share. Thanks for taking a look at this.
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LVL 66

Expert Comment

by:johnb6767
ID: 23714177
That key should have worked it....

Can you export it here please for the user you added it to, and please make sure you are synching under that user....?

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Author Comment

by:StammHD
ID: 23714965
Here's an attached HKCU export from one of the user accounts I was testing it with. I verified the registry changes were showing with regedit, and they were (entered them via CLI)

HKCUExport.txt
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LVL 66

Expert Comment

by:johnb6767
ID: 23718575
Pinch my toe and call me a jelly donut.........

Dont think I have ever seen that reg key NOT work..... Let me look at a few things in the AM,.....
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Accepted Solution

by:
StammHD earned 0 total points
ID: 23723806
Well, it looks like I found a partial solution. I haven't been able to suppress the error message, but I found a KB article that allows me to have the error message auto-close, so there's no user interaction. It still shows the syncing as "failed", though. Here's the KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;320139

I'm still looking to block the message entirely, however.
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LVL 2

Expert Comment

by:nytechnoguru
ID: 24411600
What was the value that you used to auto-close the message?
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Author Comment

by:StammHD
ID: 24412009
"What was the value that you used to auto-close the message?"

We used "1", to only pause on errors. The exceptions we applied using group policy show up as warnings.
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Expert Comment

by:nytechnoguru
ID: 24412048
Thanks!
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