Can open Outlook Attachments

Posted on 2009-02-19
Last Modified: 2012-05-06
We have an Outlook client that today began displaying the following message when trying to open a PDF attachment;  "Can't save the attachment.  Can't create the file:CONFIRM.PDF".  Right-clickthe folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder.  
The odd thing is, there is nothing at all wrong with the email or pdf attachment because i forwarded the email to myself at helpdesk and it opened normally.  The other strange this is; This type of email we get 50 times a day. from sereral differnt sources.  They all name the pdf file confirm.pdf or confirmx.pdf. This particular user, the one having  the issue, can open up any other pdf file attachment from any other source.  Just not this source. As I said, I forwared it to my desk and opened it without issue.  
Question by:jvanderw
    LVL 10

    Accepted Solution

    There is probably a CONFIRM.PDF or CONFIRMX.PDF file stuck in the users Outlook Temp directory.

    Try clearing out the user's temp files ... especially the Outlook temp directory.  The Outlook Temp directory is typically in C:\Documents and Settings\[username]\Local Settings\Temporary Internet Files, and the directory name should start with OLK with 1 or 2 numbers or characters after it.  You may want to back it up or rename it instead of just deleting it ... just in case.  And make sure that no CONFIRM*.PDF files exist when you are done.

    Author Comment

    GuruGary: I am going to check this out.  The user isnt in today and my helpdesk is backlogged with other issues that I have to handle first.  Monday AM, or over the weekend I will try your suggestion. I have done some preliminary research and it seems a sound and reasonable resolve to this problem.
    I will get back with you Monday the latest.  Cool?

    Author Closing Comment

    Sorry for the delay. This was the solution that worked.  Thanks.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    One of my most closely kept secrets is revealed in this discussion How to output text on the same line This question was recently posted in EE by Simon336697 (…
    YESTERDAY YESTERDAY.BAT is inspired by a previous article I wrote entitled: TOMORROW.BAT ( The crux of this batch f…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    13 Experts available now in Live!

    Get 1:1 Help Now