Can open Outlook Attachments

Posted on 2009-02-19
Medium Priority
Last Modified: 2012-05-06
We have an Outlook client that today began displaying the following message when trying to open a PDF attachment;  "Can't save the attachment.  Can't create the file:CONFIRM.PDF".  Right-clickthe folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder.  
The odd thing is, there is nothing at all wrong with the email or pdf attachment because i forwarded the email to myself at helpdesk and it opened normally.  The other strange this is; This type of email we get 50 times a day. from sereral differnt sources.  They all name the pdf file confirm.pdf or confirmx.pdf. This particular user, the one having  the issue, can open up any other pdf file attachment from any other source.  Just not this source. As I said, I forwared it to my desk and opened it without issue.  
Question by:jvanderw
  • 2
LVL 10

Accepted Solution

GuruGary earned 2000 total points
ID: 23689034
There is probably a CONFIRM.PDF or CONFIRMX.PDF file stuck in the users Outlook Temp directory.

Try clearing out the user's temp files ... especially the Outlook temp directory.  The Outlook Temp directory is typically in C:\Documents and Settings\[username]\Local Settings\Temporary Internet Files, and the directory name should start with OLK with 1 or 2 numbers or characters after it.  You may want to back it up or rename it instead of just deleting it ... just in case.  And make sure that no CONFIRM*.PDF files exist when you are done.

Author Comment

ID: 23696226
GuruGary: I am going to check this out.  The user isnt in today and my helpdesk is backlogged with other issues that I have to handle first.  Monday AM, or over the weekend I will try your suggestion. I have done some preliminary research and it seems a sound and reasonable resolve to this problem.
I will get back with you Monday the latest.  Cool?

Author Closing Comment

ID: 31548964
Sorry for the delay. This was the solution that worked.  Thanks.

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