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Error: Cannot open image file x:\filename.ghs [DOS error: file not found - when restoring from a DVD

Posted on 2009-02-19
Medium Priority
Last Modified: 2013-12-02
We're using Ghost Solution Suite 2.0, (11.02.1573) on a Windows XP SP3 HP dc7600 workstation to Ghost from.  We built a new image, and then compiled it into 1 GB chunks to fit on 3 DVDs to restore from.  After the image was built, it was verified and passed.  After the image was compiled, it was verified and passed (though there was one pause as it tried to search for a file).  The image files were then burned to DVD as bootable.  The DVD burn process was also verified.  Nero 6 Ultra edition was used.  Now the issue.

Upon restoring using the bootable DVD image media, the workstation boots fine, Ghost launches and begins installing the image.  At about 49% or so, it asks for the next disk.  When I put the next disk in the drive, I get another message stating the following "Cannot open image file X:\filename8.GHS [DOS error: file not found (0x0002) J(10010)."  The first thing I notice is that it wants file 8 out of 12.  This file is on DVD 3 and not 2.  It is calling for the first file on the third disk instead of the second.  Just for kicks I put in the third DVD this time instead of starting over as I had previously done.  I then got a message asking for the first portion of Disk 1.  Done.  Then it wanted file 4.GHS.  Ok, this is the first file on the second DVD.  I placed DVD #2 in the drive and it ran through completely.  A message wanted the next disk and so I stuck in disk 3 and the image completed.  The image restore worked by doing a trial and error process, however this poses a problem.  

The first is that I can't send these disks out to my customer and ask that they do the same whenever they want to image a workstation.  The second is that I know ghost doesn't work this way and it seems to be lost in its ability to correctly link files in the right install order.  It is normally very clear cut.  Install disk 1 to boot and begin the imaging process, followed by disk 2 and then disk 3.  It isn't this way anymore.  Third, we Ghost all of the time and image disks using the same process that I mentioned above.  We've never had this problem when restoring from DVD.  What's changed you ask?  We recently ran the LiveUpdate which bumped us up from Ghost 11.0 to 11.02.  With this came a new version of Ghost and other files of course.

Here's the troubleshooting that's been done so far.  We've tried recompiling the image several times.  The files were renamed and yes, they conform to the 8.3 DOS format.  We've imaged and recompiled the image from a back-up Ghost server.  We've burned our DVD's on several different workstations and tried different brands of media.  We've replaced the version of Ghost on our imaging disks with the older one that we used to use with 11.0.  We've tried restoring to different workstations.  

The image is a unified image designed to restore a master Windows XP SP3 image to a Dell GX280, and HP dc7600, dc7700, dc7800, dc7900 workstations.  The total image is about 11.5 GB.  It is divided into 1 GB chunks to have 4 - 1GB files on each DVD with the last .GHS file only being ~150 MB.  Therefore, the main .GHO file, 1,2,3 GHS are on disk (1), 4,5,6,7 .GHS files are on disk (2), and 8,9,10,11 .GHS files are on disk (3).

We believe that we have exhausted all of our resources here and need some help and recommendations from those in the know that might have come acros this error before.  Please let me know if there is any other info that you could benefit from in order to help us solve this issue.  Thanks so much in advance!
Question by:ksi-tech
LVL 29

Expert Comment

ID: 23695122
Have you tried renaming and moving your files in the order you described above for example:

Rename file08.GHS to file03.GHS

It sounds like it has compiled incorrectly as a single file has spanned across two GHS files, also can you tell me what's on your image because 11.5GB seems quite bloated.  Also have you tried compression to get it loaded on to one DVD?  When I used Ghost previously I was able to have the image spanned across 3 CDs that included Windows XP SP2 Office 2003, Adobe Acrobat etc.. and also covered all our desktops on the network, Dell GX270, GX280, 520, Compaq EN 1000 and above.


Accepted Solution

ksi-tech earned 0 total points
ID: 23756331
Thanks to the person above for their suggestion however the issue was actually due to the fact that the image was edited in Ghost Explorer and then recompiled.  Symantec was able to recreate the problem in their lab and determined that editing should be done outside of Ghost Explorer by rebuilding the image and then recompiling.  They also suggested that the image get split during the reload process by using the command prompt and then Ghost Explorer is avoided all together.  This may be a flaw in the updated version of Ghost we are using since this issue hadn't occurred in the past when doing the same procedures.  

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