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Microsoft Outlook 2003 won't display embedded images

Hi,

I have a client who had a simple desire to sync her iPhone with her computer.  She had Outlook 2000 and Outlook Express, both of which won't work with the iPhone.  So, I upgraded her to Outlook 2003, exported the messages from Outlook Express and now the embedded images won't show up in her Outlook.  If I look at Outlook Express, the images are fine.  Her machine is running Windows XP SP3, Norton 360 and Spyware Doctor.

Here's what I've done so far:
1.  Made sure to uncheck the box under Tools/Options/Security "Don't download...." (Don't remember the exact wording)
2.  Uninstalled Norton Anti-Spam.
3.  Cleared the C:\Documents and Settings\User\Local Settings\Temp\OLK*** folder.
4.  Uninstalled and reinstalled Outlook 2003.
5.  Made sure all updates were current on Windows and Outlook 2003.
6.  Changed the location of where the images were to be stored by going into Regedit, HKCU\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder.

I've researched this issue extensively and one thing that keeps coming up is the option to click on the "info bar" and choose to download images.  I never get this option when I am in Outlook 2003.  The images are replaced with red x's and if I right-click on them, I can view source or select all.  The images do show up as attachements, which I can then double-click on and view in a different program.  

I'm at a loss.  The good news is that her iPhone syncs wonderfully...she just can't read her mail.

Thanks for your time,
Erin
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hedgehogworldwide
Asked:
hedgehogworldwide
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1 Solution
 
war1Commented:
Hello hedgehogworldwide,

1. Outlook blocks images. Here is how to unblock them
http://office.microsoft.com/en-us/outlook/HP010859521033.aspx

2. By default, Outlook 2003 blocks all HTML content that is referenced by an external location.  Here is how to turn if off
http://support.microsoft.com/kb/831608

3. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Outlook Temp Cleaner to find and clean OLK folder
http://www.howto-outlook.com/products/outlooktempcleaner.htm

Hope this helps!
war1
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hedgehogworldwideAuthor Commented:
I appreciate your quick response, however, as I stated in my initial post, i've tried all these solutions.  If I have the option to allow all blocked content, then I shouldn't have to add individual email addresses to a "safe senders" list.  I've never had to do add individual addresses to a list in order to see images.  Also, as I stated in my initial post, I don't ever get the option to right-click on the info bar and download images like I should.  

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war1Commented:
You did step 2 and 3?  You cleaned out your OLKxx folder?
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hedgehogworldwideAuthor Commented:
Yes - In my initital statement #3 reads:
3.  Cleared the C:\Documents and Settings\User\Local Settings\Temp\OLK*** folder.
AND #6:
6.  Changed the location of where the images were to be stored by going into Regedit, HKCU\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder.

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hedgehogworldwideAuthor Commented:
Hi,

Just wondering if any one else has ideas for this problem?    
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war1Commented:
hedgehogworldwide, I am out of ideas. Sorry!
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hedgehogworldwideAuthor Commented:
Anyone else?
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hedgehogworldwideAuthor Commented:
Apparently, the problem is fixed.  Her old mail, that I imported from Outlook Express still doesn't show any pictures, but her new mail does.  Thanks for your help War1.
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war1Commented:
What did you change so that new mail has attachment?
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hedgehogworldwideAuthor Commented:
I didn't do anything to it.  I went back to my client to help her with something else, and it had begun working.  Outlook Gnomes....they are crazy little dudes. :-)
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