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Blue screen of death when trying to re-install Windows XP Pro.

Posted on 2009-02-19
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Last Modified: 2012-05-06
I have a DEll Dimension 9200c That when  users try to login the machine immediately logs the user off. I know its a Virus or Spyware that AVG found and when the user re-booted the box the machine logs eveyone off immediately. I tryed Safe mode with no luck. I would rather do a clean OS re-install but, when I boot off the CD the machine Setup is loading Windows file the machine displays the (blue screen of Death) Help!
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Question by:AlQue
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by:LeeTutor
ID: 23687631
The logon and immediately logoff problem is very commonly asked here at E-E.  And almost always the answer is this:

The following page describes how this problem occurs after you have attempted to clean up adware/spyware with a certain version of the data, and also what to do about it:

http://www.winxptutor.com/wsaremove.htm
Unable to logon to Windows after removing BlazeFind using a spyware removal utility?

Logon - Logoff loop, also caused by BlazeFind

Another critical symptom caused by this malware: This malware modifies the Userinit area in the registry (replacing the userinit.exe with wsaupdater.exe) and Ad-Aware (with a particular definition update) removes the wsaupdater.exe file from the system, thus causing the Logon - Logoff loop. That is, when you login to Windows, the 'loading personal settings" verbose will appear, but suddenly it will logoff. This issue was documented clearly by Lavasoftusa in it's Lavahelp Knowledgebase.

Here is the solution to the logon - logoff issue in Windows XP.

Enter the Recovery Console

Boot the system using the Windows XP CD-ROM. In the first screen when the Setup begins, read the instructions press "R" (in the first screen) enter the Recovery Console. Type-in the built-in Administrator password to enter the Console. You'll see the prompt reading C:\Windows (Or any other drive-letter where you've installed XP)

Type the following command and press Enter.

CD SYSTEM32
(If that does not work, try CHDIR SYSTEM32)

COPY USERINIT.EXE WSAUPDATER.EXE

Quit Recovery Console by typing EXIT and restart Windows.

You'll be able to login successfully as you've created the wsaupdater.exe file (now, a copy of userinit.exe)

Now, change the USERINIT value in the registry (see Phase II in this page) and change it accordingly.


NOTE    If you don't have a Windows XP CD-ROM, you need to use Windows XP Setup floppy disks to enter the Recovery Console.

 Phase II  -  Fixing a registry entry which causes the Quick Launch issue (not retaining the settings)

Click Start, Run and type REGEDIT. Navigate to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon]

In the right-pane, change the value of Userinit to "C:\WINDOWS\system32\userinit.exe,"

Type the above value exactly as given, including the comma - exclude the quotes. Also, change the path to userinit.exe appropriately, if Windows is installed in a different drive.

Close Registry Editor and restart Windows.
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by:AlQue
ID: 23687655
Thank you for your quick reply. LeeTutor. But, thats just it. The system will not run that far in to the setup. It trys to Start Windows and then displays the BLue Screen of Death with the following error. (*** STOP: 0x00000007B (0xF7A8D63C, ECT.)
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by:LeeTutor
ID: 23687713
So when you boot from the CD, it tries to continue the setup, rather than let you enter the Recovery Console?

Your error 7B is discussed on this page:

http://aumha.org/a/stop.htm

0x0000007B: INACCESSIBLE_BOOT_DEVICE
(Click to consult the online MSDN article.)
Windows lost access to the system partition or boot volume during the startup process. Typical causes: Installing incorrect device drivers when installing or upgrading storage adapter hardware, or a virus.
After You Remove or Reinstall Roxio Easy CD Creator 5 Platinum Edition {KB 811408} Win XP
Stop 0x7B or 0x4,0,0,0 Error {KB 122926} Win NT, Win XP (on restart)
During setup (Sysprep issue) {KB 303786} Win XP
When You Press F6 to Load Drivers During Unattended Win XP Setup {KB 307099} Win XP
When you restart your Win XP-based computer {KB 316401} Win XP (after replacing motherboard)
When you start your computer from a WinPE CD-ROM or from a Server 2003 CD-ROM using a USB CD-ROM device {KB 839210} Win XP, Win Server 2003 (patch available)
Limited OEM driver support is available with F6 during Win XP & Server 2003 setup {KB 314859} Win XP, Win Server 2003
Error message When Starting Windows Vista After Changing SATA Mode of Boot Drive: STOP 0x0000007B INACCESSABLE_BOOT_DEVICE {KB 922976} Vista
Error message When Installing Vista on Computer With a DELL CERC SATA 1.5/6ch RAID controller: STOP 0x0000007B {KB 928632} Vista (needs driver update)


(Go to the actual page in order to be able to click on the embedded links.)

If you can't get into Recovery Console, then you may need to attach the non-booting hard drive to another working XP computer as a secondary drive and then try to perform the first step of the procedure I outlined above.
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Author Comment

by:AlQue
ID: 23687748
Yes,  Windows Setup. then, Setup is loading files (.......) then the machine displays (Setup is starting Windows) followed by the Blue screen of death..
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Expert Comment

by:btg123
ID: 23688309
Sounds like you will need to press F6 to load the drivers for the HD.
You will find those drivers on the Dell support site.

You might also try to boot using BARTPE or other bootable OS CD that gives you access to the HD.
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Expert Comment

by:Cobra25
ID: 23688423
You will need the sata driver for your machine, from the Dell site:
http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&catid=41&impid=-1&servicetag=&SystemID=DIM_PNT_9200C_XPS_210&hidos=WW1&hidlang=en&TabIndex=

That link should take you to your model. If your not sure which one it is, just use trial and error. You will need to load the drivers onto a USB floppy drive. Connect that to your desktop and hit f6 when you boot of the CD when windows asks if you if you need to load Raid drivers. Before you get to the windows setup screen, it will access you to specifiy the driver you want to load, just use trial and error to pick the right one.
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Author Comment

by:AlQue
ID: 23688428
Dell does not have those drivers on thier website.. I already tried that.
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Expert Comment

by:Cobra25
ID: 23688443
If you have a Raid controller, you will want to use the SAS Raid driver instead of the sata one.
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Author Comment

by:AlQue
ID: 23688447
Correction! My bad...  THis is it THanks Cobra25.  I did how ever call DELL and the TEch told me no special action was required to re-install the OS on this machine. I did run the DEll tools and errors reported a bad HD. Thanks guys
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Expert Comment

by:btg123
ID: 23688510
Regarding re-installing the OS - Usually the Dell OEM CD has the drivers slip-streamed. If using a retail OS disk it will not have the driver and also cause the BSOD
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Author Comment

by:AlQue
ID: 23688524
I guess?/  i booted from the CD and press F6 tried to use a floppy with the SATA drivers and i still get the Blue screen of death :(
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Expert Comment

by:Cobra25
ID: 23688556
Can you try a different xp disc? Did it BSOD at the same point?
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Author Comment

by:AlQue
ID: 23688562
Yes! I will ahve to find anouther disk... I tried this on anouther machine same mode and it did the same thing...
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Author Comment

by:AlQue
ID: 23688647
I tried diffrent CD's and diffrent drivers on both DEll 9200c's and still the same BSOD! something is wrong here! I have done this before with an ACer and it woked just fine.
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Expert Comment

by:btg123
ID: 23688680
From my experience this is definitely as stated. You need the driver either slipstreamed into xp (either by using Dell OS cd or make one yourself but then you will need driver ) or can be loaded with F6 key on boot.
Www.notebookreview.com forum have a ton of posts regarding this)
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Expert Comment

by:Cobra25
ID: 23688908
Do you get to choose the SATA driver or does it BSOD before then?
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Author Comment

by:AlQue
ID: 23692836
yes, it lets me get that far.
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Expert Comment

by:Cobra25
ID: 23693105
Are you sure your selecting the right one?
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Accepted Solution

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AlQue earned 0 total points
ID: 23694358
Yes, Sir.. Here 's how to fix this lilttle issue.  Go into the BIOS and Disble the internal Floppy drive option then restart the machine and Press (Ctrl & F-11) and the system restore menu appears. This will factor reset the HD to new. Thanks alot guys. Hope you can give me the points. DELL + HELL
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