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Vista - Security Center flags McAfee VSE 8.7i as out of date and won't allow updates

Hey everyone,

I've got a few Vista systems that I'm trying out McAfee's Virus Scan Enterprise 8.7i on and on half of the machines...Vista throws up the security center junk with the "Update now" button but denies you update stating:
"Security Center did not trust this program becasue its identity can't be verified."

How do I force it to trust it so the Security Center system tray icon will go away and be happy!

Thanks a lot,
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Team-PSO
Asked:
Team-PSO
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1 Solution
 
legalsrlCommented:
Morning

ePO deployment or manual installation ?

What happens if you right click the VSE icon in the tray and choose update now ?

Thanks
Simon
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Team-PSOAuthor Commented:
Manual installation in this case...no ePO used as it's just being tested.
The VSE will update if done in the console of VSE...and even after installation...it updates right away.
It's just this flag with the Vista Security Center....I've had this happen on half of the Vista systems I've tested on so far and McAfee doesn't really understand it either.

Can the Security Center be forced to trust it so it won't flag it?


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legalsrlCommented:
Click Show me my available options

Click to trust application, then it should be solved

Cheers
Si
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Team-PSOAuthor Commented:
Hey legalsrl...

I might not have figured that one out...but no...that's not correct as if you click on "Show me my available options"...you get:

1) Search online for compatable AV
2) Monitor AV yourself
3) Don't monitor AV

The Security Center knows it's McAfee and that it's an AV program...it just doesn't trust it.
Who's next?

Thanks a lot again,
Chris


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legalsrlCommented:
Two options

Reinstall or repair the installation

Did you install it as Administrator i.e. right-click, run as ?

OR

You could just choose the monitor AV yourself option

What version of Vista are you using ?

Cheers
Si
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legalsrlCommented:
You can also do this

Refresh the Security Center repository folder by temporarily disabling the Windows Management Instrumentation Service:

   1.      Click Start, Run, type services.msc, then click OK.
   2.      Right-click on the Windows Management Instrumentation service and select Stop.
   3.      Minimize the services window.
   4.      Using Windows Explore navigate to, then rename the repository folder located at:
      c:\windows\system32\wbem\repository

      From: repository
      To: repository_old

   5.      Maximize the services window.
   6.      Right-click the Windows Management Instrumentation service and select Start.

      NOTE: Wait while the repository folder is recreated which make take some time.

   7.      Restart your computer.
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Team-PSOAuthor Commented:
Hey legalsrl...your last comment was something that McAfee tech support stated to try...I'll try it tonight when I get home and post back...thanks a bunch!!!

Chris
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Mohammed HamadaSenior IT ConsultantCommented:
I suppose that reinstalling the program will get it to work without any problems...

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Team-PSOAuthor Commented:
Nope moh10ly - i've done that...even did 8.5i and then upgraded to 8.7i...which of course uninstalls the old and installs the newer.

Thanks,
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Team-PSOAuthor Commented:
okay legalsrl might just have it...and McAfee support (though they needed to be clearer on the instructions).
Stopping the WMI services...renaming the Repository folder...and then letting it recreate itself...then I rebooted...but it still flagged McAfee.

Then I updated McAfee and in the middle of the update it stopped flagging it.

Nice job,
THanks,
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