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can't delete appointments in exchange

One user is getting reminders for an appointment that has been deleted already, from the original calendar.  It was for a weekly meeting, but she is getting several reminders per day.  The user getting the reminders is unable to delete the appointment, with a message about being unable to delete.  

This is a lousy description!  What other details will help?
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ckslan
Asked:
ckslan
2 Solutions
 
JustWorkingCommented:
Try to start Outlook as Start > Run > Outlook.exe /cleanreminders
this will clear and regenerates reminders.
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JustWorkingCommented:
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apache09Commented:
1. Go into Microsoft Outlook, click on Calendar and then select
View -> Arrange By -> Current View -> Recurring Appointments to see a list of
all recurring appointments.

2. Open the damaged appointment, if possible. When the appointment opens, go to
Actions -> Recurrence to view the Appointment Recurrence dialog box.

3. Click OK and you will see this message:
"Any exceptions associated with recurring appointment will be lost. If any of the
exceptions are meetings, the attendees will not be notified. Is this OK?"

What this means is that the appointment information is being reset and the corrupted
portions of the appointment are being removed.

4. Click OK and then save and close the appointment.

You should now be able to delete it.
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JustWorkingCommented:
yes from the "If at first you don't succeed&" section of the link above.
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Dhiraj MuthaCommented:
Select Calender in outlook, Right click on your calender and select properties. You find a button called 'clear offline items', just click that and your calender will remove the offline appointments.

Hope this helps.
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JustWorkingCommented:
pspqlb,

Does that option work if cached mode has never been enabled on the client?

JW
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ckslanAuthor Commented:
The /cleanreminders didn't work -- I had high hopes.  The appointment came from another user's calendar, and has been deleted for some time; it was a recurring appointment.  This phantom reminder shows up at another user's station.  

Haven't tried with the "never cached" option.  I could add this user's profile on another machine, turning off caching as I create it.  I'll let you know tomorrow what happens.  I will try turning off caching at the current station.

Thanks for the searcheachange link.  I'm not yet a member.  I'll register and try it when I'm onsite tomorrow.

One thing I didn't mention was that I tried an offline defragment of the exchange database.  Microsoft's next recommendation sounded like a last-resort kind of thing -- I don't remember the procedure's name, but it was kin to rebuilding.  Are there any utilities out there that can read or edit and exchange database?  Or am I asking too much??
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ckslanAuthor Commented:
Apache, I don't know if the appointment actually shows up in the calendar.  I think it's just phantom reminders.  I'll find out for sure at the client site in the morning.

Thanks to all, for your comments.  I'll post further, when I'm in front of the offending machine.
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JustWorkingCommented:
I think you mean using the Eseutil.exe utility on the database. I would use that as the very last....last resort. I have an exchange server with 1000+ mailboxes and used it once as a last resort.

I have however completely deleted the users exchange account (after exporting mailbox to a pst) and recreated it (then importing the pst) to solve some calendar issues as well as some strange delegate issues.

Running eseutil.exe on the database would take 4-5 hours on my smallest store....recreating a mailbox for one user 30 minutes.

JW
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ckslanAuthor Commented:
I tried the procedures listed by apache above, with no luck, sorry.  The appointment still wouldn't delete.  What did work was opening the properties of the appointment from the active appointments list, and deleting all the recipients.  Then, I was able to delete it.  I restarted outlook twice, and the phantom reminder did not come up.  The end user hasn't said anything today, so I assume it's still working.  Thanks for your help, everybody.  All of  you provided enough clues to help me find it.
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ckslanAuthor Commented:
thanks for pointing me in the right direction.  I was able to delete the appointment by deleting the recipients from the properties page, then was able to delete it.
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