Companyweb access error: For tips on troubleshooting this error, search for article 823287

Posted on 2009-02-19
Last Modified: 2012-05-06
When accessing the "Companyweb"  it displays this message, "Cannot connect to the configuration database. For tips on troubleshooting this error, search for article 823287 in the Microsoft Knowledge Base at"

The only way to get companyweb up and running again (after rebooting the server) is to attempt to 'start' the service "SQLAgent$SHAREPOINT"  (which never actually starts) and it's properly set to Manual.  Then the SPS goes right back to the intranet.  It just started happening within the past few weeks.  So every time the server is rebooted we have to login and try to start this service which is already shown as "Manual" and never actually starts but the attempt to start it gets it working.  Any ideas why this is??
Question by:XChangingIT
    LVL 51

    Expert Comment

    by:Keith Alabaster
    I would have expected this to be set to automatic - it certainly is on ours.
    LVL 3

    Author Comment

    Hi Keith,

    thanks for reply.  I checked my SBS and it's set to manual as well and every site i've researched said its set to manual as well.  I'm not really sure why this is but there is def an issue with my customer's and i think it occurred after an update was applied in these past few weeks.

    when your server restarts do you get a service error?
    LVL 3

    Author Comment

    Today i noticed that i had to try and start SQLAgent$SBSMONITORING (set to automatic but never starts)...doesnt seem to ultimately start either, and just trying to start "SQLAgent$SHAREPOINT" didnt do it this time.
    LVL 3

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