McAfee Virus Scan 7.1 for Net App not scanning filer

I have installed McAfee VirusScan 7.1 onto a scanning server.  It connects to the filer successfully and on the filer it is registed as a Vscan Server.  However, if I check the statistics of the AV scanners in the NetApp Appliance AV console - it is 0.  If I turn off the AV Scanning server - I am still allowed to write files, even though the mandatory_scan option is set to on on the filer.  The On Access scan properties are to read from disk, write to disk and scan network drives.
Who is Participating?
dgirl365Connect With a Mentor Author Commented:
Hi legalsrl.

Ive solved this problem.  At first it wasnt detecting the EICAR test file.  It was letting me write straight to the server.  
The virusscan version is 8.6.
No - the on-network drives was not being disabled.
There are entries in the los
I also checked the debugging but no issues there.

It was a really simple solution :

On the filer - I logged on as root and typed Vscan On.  This started the scanning.  Up until then I had been typing the vscan options command.  By accident I typed Vscan and saw that it wasnt enabled.

Thanks for your reply.
legalsrlConnect With a Mentor Commented:

Some questions...

Could you tell me more about the servers ?
Are any entries in the logs ?
Does it detect the EICAR test file ?
What version of VirusScan Enterprise are you using on your desktops ?
Is the on-network drives option being disabled shortly after enabling it ?

Can you turn on debug logging and let me have the debug logs

 Enable debug logging:

   1. Click Start, Programs, Network Associates, Network Appliance AV Scanner Console.
   2. Double-click on the <Scanner Server name>.
   3. Press <CTRL + ALT + SHIFT + D> to enter diagnostic mode.
   4. Click the Statistics tab.
   5. Check Enable TraceDBG messages.
   6. Click OK.

Debug messages are now logged to: %AllUsersProfile\Application Data\Network Associates\VirusScan\avtrace.txt

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.