Mac Mail.app takes many minutes to updated inbox on first load: connected to Exchange

Posted on 2009-02-20
Medium Priority
Last Modified: 2012-05-06
A customer has Mac Mail.app connected to Exchange via the Outlook Web Access (not IMAP).  After the application settles, it updates happily & remains in sync all day.  The problem is first thing in the morning: the customer loads Mail.app and sits, patiently waiting, for at least 10 minutes before any update to the Inbox occurs.  Checking the Activity Window, the Inbox checking is already in the Activity Window by the first opportunity the users gets to show the window... so it is getting polled very quickly.  The problem is: it does update for at least 10 minutes.

As mentioned, once this initial issue is over, it happily keeps the inbox up to date with its regular update process.

Why so slow on first start up?
Question by:Barthax
  • 2

Expert Comment

ID: 23698666
Hello Barthax,

Have you checked the size of the database? If you hold down the option key then open Entourage you will start the database utility from there you can do some database maintenance.

I have also heard that loading fonts causes some delay. Might take a peek here: http://www.entourage.mvps.org/troubleshoot/crashes.html#_9_performance


LVL 19

Author Comment

ID: 23754128
The database is fresh - so whatever is in the mailbox is what's in the Exchange.  Note that the user is using Mail.app and not Entourage.
LVL 19

Accepted Solution

Barthax earned 0 total points
ID: 24136054
The customer has reverted to IMAP4.

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You finally migrated Public Folders to Office 365, decommissioned the Public Folder mailbox database and since then, when you send an email from on-premise to mail-enabled Public Folders, you get the following error: "Misconfigured public folder mai…
Exchange administrators are always vigilant about Exchange crashes and disasters that are possible any time. It is quite essential to identify the symptoms of a possible Exchange issue and be prepared with a proper recovery plan. There are multiple…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question