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Mac Mail.app takes many minutes to updated inbox on first load: connected to Exchange

Posted on 2009-02-20
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Last Modified: 2012-05-06
A customer has Mac Mail.app connected to Exchange via the Outlook Web Access (not IMAP).  After the application settles, it updates happily & remains in sync all day.  The problem is first thing in the morning: the customer loads Mail.app and sits, patiently waiting, for at least 10 minutes before any update to the Inbox occurs.  Checking the Activity Window, the Inbox checking is already in the Activity Window by the first opportunity the users gets to show the window... so it is getting polled very quickly.  The problem is: it does update for at least 10 minutes.

As mentioned, once this initial issue is over, it happily keeps the inbox up to date with its regular update process.

Why so slow on first start up?
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Question by:Barthax
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Expert Comment

by:JustWorking
ID: 23698666
Hello Barthax,

Have you checked the size of the database? If you hold down the option key then open Entourage you will start the database utility from there you can do some database maintenance.

I have also heard that loading fonts causes some delay. Might take a peek here: http://www.entourage.mvps.org/troubleshoot/crashes.html#_9_performance


Regards,

JustWorking
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by:Barthax
ID: 23754128
The database is fresh - so whatever is in the mailbox is what's in the Exchange.  Note that the user is using Mail.app and not Entourage.
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Barthax earned 0 total points
ID: 24136054
The customer has reverted to IMAP4.
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