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ali_0708

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ricoh 1027 scans blank documents

hi there any help appreciated.

I have a client with a newly installed reconditioned Ricoh 1027 experiencing a problem with scanned documents.

Using ScanRouter V2 Lite(Version 2.0.6.0), Save as windows File, Multipage PDF, going into a share on a workgroup computer.  

When the document is scanned the transmit is almost instant with increments of %50 then %100 almost instantly, a PDF is visible in the share as expected.

However the PDF is always 2kb in size and when you open it, it's just a blank document.

help!

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ali_0708

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thank you I will try that on monday and post back then
excellent worked just as described!