ricoh 1027 scans blank documents

Posted on 2009-02-20
Last Modified: 2012-05-06
hi there any help appreciated.

I have a client with a newly installed reconditioned Ricoh 1027 experiencing a problem with scanned documents.

Using ScanRouter V2 Lite(Version, Save as windows File, Multipage PDF, going into a share on a workgroup computer.  

When the document is scanned the transmit is almost instant with increments of %50 then %100 almost instantly, a PDF is visible in the share as expected.

However the PDF is always 2kb in size and when you open it, it's just a blank document.


Question by:ali_0708
    LVL 9

    Accepted Solution

    Here is the reason:
    Due to a scanner system limitation, sometimes the Scanner SP modes are not set to the
    defaults when the scanner option is installed or when the scanner firmware is updated.
    This results in blank scanned images.
    So, please do a memory clear for the scanner application (Copier SP5-801-009) when
    installing the scanner option or updating the scanner firmware.

    Enter service mode, by clicking in sequence the Yellow key 1 0 7 and in the end press and hold the red key until the display changes. choose Copy SP then click SP direct and input 5801009 and execute, or follow the menus (5)MODE - (801)Memory All Clear - (009)Scanner application and execute.

    Note that this the sevice menu. Don't change anything else, or you might damage the machine.

    Exit service mode, turn off the machine, wait 10 seconds and turn it back on.

    Go to the scan router administration utility, in the I/O devices remove the machine and add it again.

    Test, It should be working fine.

    Author Comment

    thank you I will try that on monday and post back then

    Author Closing Comment

    excellent worked just as described!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    PRTG Network Monitor: Intuitive Network Monitoring

    Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

    It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
    In a previous article here at Experts Exchange (…
    In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
    In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now