Poweredge 2500 Perc 3/Di RAID 1 - 2nd container dead - both members missing

Posted on 2009-02-20
Last Modified: 2013-11-14
My Poweredge 2500 server disconnected the data drive today. When rebooted and Raid setup accessed with Control A the configuration shows the 2nd container which had two drives in RAID 1 has a 'Container Status: Dead' and both drives indicate as 'Missing Members'.
Perc 3/Di has BIOS V2.8-1 Build 6098.
Both drives on 2nd container show orange lights once SCSI starts initialising. Container 1 is OK and can boot into Windows Server 2003.
Any suggestions on next steps?
Question by:gumnuts
    LVL 32

    Expert Comment

    by:Rodney Barnhardt
    Have you tried reseating the drives plus the cables coming from the PERC controller? At this point, it could be a bad backplane, cable, or PERC controller. I would reseat everything and see if the drives come back online. I have also seen only one of the drives being bad causing this problem. Have you tried running diagnostics on the drive to see if only one comes back with errors?
    LVL 13

    Expert Comment

    Definitely reseat everything - if that doesnt work then try it with only one drive in (then try the other on its own if that's no good)

    Author Comment

    OK - I tried reseating everything I could and system came up with container still dead. But if left to boot through to Windows one HDD indicated green and one orange. Looked like is was trying to rebuild so left for 7 hours but windows still locked at starting up configuring computer stage.

    Removed defective drive and rebooted into SCSI controller. Managed to get to add a container with the good drive being recognisd as not belonging to a container. This is where I may have made a big mistake as I chose 'volume' for type and then rebooted.

    Now Windows says drive is not initialised. I have not initiliased either drive (good or bad) and just wondering how I can get at one to get files off it?
    LVL 32

    Accepted Solution

    Do you have the option of calling Dell? While I have never had to do it, there is a way to get the controller to use the volume information off the the drive instead of the controller. I have moved the RAID drive to another server and let it boot dispite the errors and copy the files off that way, but by making the selection you did, that may not be possible any longer. I have used a program called File Scavenger to get data off of defunct disk, but I have never tried it from a failed RAID. I have used an adapter that converts the RAID type drived into one that will work on a SCSI cable. If you have this option, you may be able to plug it into a regular SCSI controller and copy the data off of it.

    Author Comment

    Continued to get errors re container and uninitialized  disks. Gave up and purchased an Adaptec 29160 card off ebay and an 80/64 pin adapter card. Booted and could see hard disk with controller but not Windows (uninitialized disk).

    Found RecoverSoft® Data Rescue PC, downloaded, created a boot CD and booted PC with SCSI mounted. This tool found all the directories and files on one of the RAID SCSI drives. Paid my US$99 and now stripping data off to a USB drive.

    RecoverSoft® Data Rescue PC appears to be a great tool if someone else has this type of problem. Cheaper then a disk recovery service!

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