Backup job stops with A hardware error occured in Backup Exec 10d
Scheduled backup job starts but stops with "A hardware error occured". In event viewer, there are two events connected to this:
1. Event source: LSI_SCSI, EventID: 11, Error Description: The driver detected a controller error on \Devices\RaidPort1.
2. Event Source: LSI_SCSI, EventID: 129, Error Description: The description for the event id [129] in source [Lsi_Scsi] cannot be found. The local computer may not have the necessary registry information...............
It is windows server 2003 SP2 on ProLiant ML370 G7. The tape drive is HP LTO Ultrium-1 drive. I am getting this problem now twice a week.
1. Event source: LSI_SCSI, EventID: 11, Error Description: The driver detected a controller error on \Devices\RaidPort1.
2. Event Source: LSI_SCSI, EventID: 129, Error Description: The description for the event id [129] in source [Lsi_Scsi] cannot be found. The local computer may not have the necessary registry information...............
It is windows server 2003 SP2 on ProLiant ML370 G7. The tape drive is HP LTO Ultrium-1 drive. I am getting this problem now twice a week.
2PiFL
Are you current on the updates? (Tools | Veritas Updates)
There isnt a G7 of the ML370 as yet so not sure which version you have:
If it's a G5 then you have a separate SCSI card to control the tape drive (SCSI if its LTO-1), any other version (G1, G2, G3 or G4) will likley be using the onboard SCSI controller for the drive.
I would download the latest Proliant Support Pack (PSP) for your server (once we have established which variant and apply that to make sure all drivers are up to date
I'd then apply any patches that your install of Backup Exec is missing via the Veritas Update on the Tools menu
You may also want to install HP's Library and Tape Tools (LTT) to make sure that all is physically well with the harwdare
If it's a G5 then you have a separate SCSI card to control the tape drive (SCSI if its LTO-1), any other version (G1, G2, G3 or G4) will likley be using the onboard SCSI controller for the drive.
I would download the latest Proliant Support Pack (PSP) for your server (once we have established which variant and apply that to make sure all drivers are up to date
I'd then apply any patches that your install of Backup Exec is missing via the Veritas Update on the Tools menu
You may also want to install HP's Library and Tape Tools (LTT) to make sure that all is physically well with the harwdare
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That seems to resolve this issue, but it is not completely irradicated.
I'm getting the same error. I use Symantec Netbackup 7 on a HP Proliant DL360 G3 to a HP StorageWorks MSL5026 with a single SDLT320 Drive. The SCSI Controller appears to be an LSI. I have tried nearly everything. Updating Software, firmware, drivers, turning off services such as RSM and Storage Agents, Moving things around in the server, tightening cables and more.
The solution mentions a LSI SCSI roll up patch so I tried some different drivers for the SCSI controller but still got the problem. Can someone tell me the specific driver I should use and where it is located and how to properly install it? Any other suggestions would be nice also as I'm at my wits end!
Thanks in advance :)
The solution mentions a LSI SCSI roll up patch so I tried some different drivers for the SCSI controller but still got the problem. Can someone tell me the specific driver I should use and where it is located and how to properly install it? Any other suggestions would be nice also as I'm at my wits end!
Thanks in advance :)