Unable to shut down virtual machine

Posted on 2009-02-20
Last Modified: 2012-05-06
We have a Server 2008 machine with 2 virtual machines installed on it, both running Server 2003. I need to restart the 2008 machine but when I go to shut down one of the virtual machines, I get an error similar to: "Failed to shut down the virtual machine... can occur when integration services are not installed or it has reached a state where it can not be shut down." This just started because I've successfully shut this server down before. I tried to correct by restarting that machine by logging on remotely but it didn't work. Nothing is jumping out in event logs. I'm very new to virtual environments so don't know if there is an alternative way to shut down this server.

Question by:ipsbend

    Author Comment

    Is shutting down the 2003 server in the Hyper-V console on the 2008 server the same thing as logging onto the 2003 server and choosing "shut down" from the "Start" menu? If I do that, can I restart it in the Hyper-V console?
    LVL 13

    Accepted Solution

    Hello ipsbend,

    When everything is working correctly, using shutdown on the VM should be the same thing as going to the start menu and selecting shutdown (or shutdown /h /t 0). However, the integration components need to be installed. Since this was working at one point in time, I would have to assume that you did have the integration components installed.  However, if there were any updates applied to the core Hyper-V components on the "host" partition of the server, you may need to re-install the integration components.

    So, in short, re-install the integration components in the VM and see if that works.

    Reference on how to install integration components and what all they do:



    Author Closing Comment

    thank you!

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