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Terminal services printer mapping problem with Mac client

Posted on 2009-02-20
Medium Priority
Last Modified: 2013-11-21
We have a client using a mac connecting via terminal services to our windows 2003 x64 server. They were using a HP laserjet before and everything worked fine. They recently upgraded to a Brother MFC-8870DW. I was able to download the 2000, XP drivers and install them but the client still cannot see her printer in the TS session.

I'm not sure what to do now, I've installed every version of the driver I can find on Brother's website but only for windows OS. The mac drivers are in .dmg format so I can't install them on my windows 2003 server.
My question is 2 part,
1. how does windows handle mac clients for driver mapping for printers?
2. What can I do to help my client be able to print?

Question by:js479
  • 2
LVL 32

Expert Comment

ID: 23710123
OK go to your terminal server and look in the event viewer. do you see any errors relating to the server failing to install the printer driver?

If you see any such errors, the Server does not have the driver necessary to create the printer.

To create the printer on the server, you should install the printer on the server so that it can cache the required driver for the remote client.

After the printer installation on the server, you can delete the printer(from the server) and try the Mac RDP session again and the printer should now be able to be created.

Author Comment

ID: 23711942
Does it matter what version of driver?
Do I use XP drivers, 2000 drivers, server drivers?
LVL 32

Accepted Solution

nappy_d earned 1500 total points
ID: 23711992
It should be the driver for the OS version of your server.

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