Blackberry User Admin Client

Posted on 2009-02-20
Last Modified: 2012-05-06
Hi all,

I tried to get a policy extract out of our BES, Version

I have a working User Admin Client (other queries do work fine), but the one I googled on several sites just won't. It's:

besuseradminclient -p {our_password} -it_policy Default -it_policy_rules

which will leave an error message  "SYNTAX - Invalid argument: -it_policy_rules"

Is it possible, that this argument effectively not available (although it is easy to find on several websites and bulletin boards and nobody seem to have problems with it).

Help greatly appreciated.
Question by:OliG
    LVL 11

    Accepted Solution

    Try this:

    1.At the command prompt, switch to the folder in which BESUserAdminClient.exe resides.
    2.Type besuseradminclient -list -it_policy_rules and the following parameters:
    "-p <client_password>
    "-u <user_name>
    "-PIN <PIN> (use in conjunction with the -u parameter for the BlackBerry Enterprise Server for MDS Applications only)
    "-b <BlackBerry_Enterprise_Server_service_name>
    "-sqluser <database_username> (if you use database authentication)
    "-sqlpass <database_username> (if you use database authentication)
    "-n <network_address of the BlackBerry User Administration service> (if the BlackBerry User Administration service and the BlackBerry User Administration client do not run on the same computer)
    "-it_policy <policy_name>

    Author Comment

    Thank you, i will try that out as soon as I'm back in the office. (o.o.o next week)

    Author Comment

    Back again,

    I tried that out - without success. The same syntax error as before.

    My Syntax is (based on the Example from the above linked Guide):
    >>besuseradminclient -p ourpassword -list -it_policy_rules
    where output is like
    >>BESUserAdmin::SYNTAX - Invalid argument: -it_policy_rules

    It really seems to a problem with that parameter -it_policy_rules, even if it's used exactly as described.

    This command works well, f.e.:
    >>besuseradminclient -p asdfasdf -list -it_policies
    where output is like
    >>BESUserAdmin::DoDisplayITPolicies - Listing IT Policies...

    Means, that Service actually works well and password is ok.
    What could be wrong on that syntax??

    Thanks in advance


    Author Comment

    please ignore tha password-discrepancy, i just placed there any letters. Password IS okay.
    LVL 11

    Expert Comment

    Something about it_policy_rules doesn't sound right to me. Have you tried just using it_policy and dropping the _rules?

    If I get a chance I'll try it on our server.

    Author Comment

    Yes I did try using it_policy instead of it_policy_rules but that did not change anything.

    Would be great if you had the opportunity to try it on your machine.
    LVL 26

    Assisted Solution

    by:Gary Cutri

    Author Comment

    ok - it was my fault. although i have upgraded the BES to SP6, the ressource-kit still was on version 4.1 without Sp4 or higher.
    thanks, will split the points.

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