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Blackberry User Admin Client

Posted on 2009-02-20
Medium Priority
Last Modified: 2012-05-06
Hi all,

I tried to get a policy extract out of our BES, Version

I have a working User Admin Client (other queries do work fine), but the one I googled on several sites just won't. It's:

besuseradminclient -p {our_password} -it_policy Default -it_policy_rules

which will leave an error message  "SYNTAX - Invalid argument: -it_policy_rules"

Is it possible, that this argument effectively not available (although it is easy to find on several websites and bulletin boards and nobody seem to have problems with it).

Help greatly appreciated.
Question by:OliG
  • 5
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LVL 11

Accepted Solution

sysreq2000 earned 750 total points
ID: 23698663
Try this:

1.At the command prompt, switch to the folder in which BESUserAdminClient.exe resides.
2.Type besuseradminclient -list -it_policy_rules and the following parameters:
"-p <client_password>
"-u <user_name>
"-PIN <PIN> (use in conjunction with the -u parameter for the BlackBerry Enterprise Server for MDS Applications only)
"-b <BlackBerry_Enterprise_Server_service_name>
"-sqluser <database_username> (if you use database authentication)
"-sqlpass <database_username> (if you use database authentication)
"-n <network_address of the BlackBerry User Administration service> (if the BlackBerry User Administration service and the BlackBerry User Administration client do not run on the same computer)
"-it_policy <policy_name>


Author Comment

ID: 23699492
Thank you, i will try that out as soon as I'm back in the office. (o.o.o next week)

Author Comment

ID: 23805445
Back again,

I tried that out - without success. The same syntax error as before.

My Syntax is (based on the Example from the above linked Guide):
>>besuseradminclient -p ourpassword -list -it_policy_rules
where output is like
>>BESUserAdmin::SYNTAX - Invalid argument: -it_policy_rules

It really seems to a problem with that parameter -it_policy_rules, even if it's used exactly as described.

This command works well, f.e.:
>>besuseradminclient -p asdfasdf -list -it_policies
where output is like
>>BESUserAdmin::DoDisplayITPolicies - Listing IT Policies...

Means, that Service actually works well and password is ok.
What could be wrong on that syntax??

Thanks in advance

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Author Comment

ID: 23805472
please ignore tha password-discrepancy, i just placed there any letters. Password IS okay.
LVL 11

Expert Comment

ID: 23806049
Something about it_policy_rules doesn't sound right to me. Have you tried just using it_policy and dropping the _rules?

If I get a chance I'll try it on our server.

Author Comment

ID: 23807033
Yes I did try using it_policy instead of it_policy_rules but that did not change anything.

Would be great if you had the opportunity to try it on your machine.
LVL 26

Assisted Solution

by:Gary Cutri
Gary Cutri earned 750 total points
ID: 23980962

Author Comment

ID: 23982590
ok - it was my fault. although i have upgraded the BES to SP6, the ressource-kit still was on version 4.1 without Sp4 or higher.
thanks, will split the points.

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