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Outlook Calendar appointments span from date of creation to end date.

Posted on 2009-02-20
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Last Modified: 2012-08-14
Have an odd problem with outlook calendar. As an example, today is 2/20/09. If i create an appointment on 2/27/09 that both starts and stops on that day, outlook will block the appointment off from 2/20/09 through 2/27/09. no matter how it's created (right-clicking on the day, or through the menu options). No matter which day you try to put the appt. on, it originally shows the start/stop days as the current date. If i create an appointment in may.. it blocks from 2/20/09 through may. it's not computer specific as the user has shown me this happens on 3 different computers she has logged into (with which one of them had a fresh load on). running on exchange, and she seems to be the only person, or we haven't had any other users mention this.
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Question by:ced_hd
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by:GWMerrell
ID: 23696174
I have seen this with Thridparty addins installed and running along with Outlook. Try doing the following to fix and reproduce the resutls:

1. Try Running outlook in SafeMode - Start>Run>Type:  outlook.exe /safe
   If Outlook works as expected, then it could be third-party addins.  Outlook 2007 is very fickle about what addins it plays nice with.

2. Disable or even Remove Outlook Addins could be interfering.
   COM Add-in:
      In Outlook 2003, Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.
      In Outlook 2007, Go to Tools > TrustCenter > Addins > Click GO on COM Add-ins and start by disabling all of the addins.
      Close and Reopen Outlook to test the results.
      
   Exchange Client Extensions:
      In Outlook 2007, Go to Tools > TrustCenter > Addins > Click the drop down and select Exchange Client Extensions and click GO and start by                   disabling all non-Microsoft Extensions.
      Close and Reopen Outlook to test the results.

   *If Outlook then performs well re-enable the addins one by one and test it until you find the culprit.
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by:ced_hd
ID: 23696452
no luck. forgot to mention we are using 2003 on xp sp2. tried safe mode, still happens. tried disabling all add-in's (there were 4 by outlook), no luck.
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by:GWMerrell
ID: 23696470
Ouch - I haven't t-shot Outlook XP in a while.

I think I would remove all profiles ( if possible ) and uninstall OfficeXP, rename the DIR it was in and Reinstall OfficeXP into a clean DIR.

... If it were me. :)
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Author Comment

by:ced_hd
ID: 23696501
sorry, outlook 2003 on windows xp machine w/ sp2
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by:GWMerrell
ID: 23696609
what version on the Outlook 2003?  SP3?
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by:ced_hd
ID: 23696800
SP3
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by:GWMerrell
ID: 23696844
Can you open that mailbox from another machine without any problems?
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by:ced_hd
ID: 23696862
no it happens on 3 seperate machines. and only her. all three systems have the same corporate image that we have on all machines.
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Expert Comment

by:GWMerrell
ID: 23697031
When you look at those meeting events in OWA, do they show up corrupted and Incorrect?
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by:GWMerrell
ID: 23697047
Can her mailbox be opened up on any machine properly? Have you tried a basic OS install with jsut Outlook, no AV or anything else?

Does it work there? if not, I would move her mailbox within exchange to a different storage group/DB.
The move process usually fixes corrupted issues within the Calendar.
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Author Comment

by:ced_hd
ID: 23697095
we are done for today unfortunately. i will try both those things on monday when we're back in the office.
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Author Comment

by:ced_hd
ID: 23883557
still working on this.
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by:GWMerrell
ID: 23883623
Cool - if we don't hear from you today, have a good weekend!
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Author Comment

by:ced_hd
ID: 24160925
okay, tried a new fresh OS load, same problem. something peculiar is that through the web outlook interface it doesn't happen when you create the appointment, but when we switch over to outlook itself it happens. will work on the mailbox move
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Accepted Solution

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ced_hd earned 0 total points
ID: 24161446
i fixed it finally. basically the calendar view had some settings that were switched around that caused it to show a weird duration schedule. i went to customize current view, and clicked the button for Reset Current View and it fixed the problem.
resetcurrentview.PNG
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