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iexplore.exe - Application Error

I have some users that are experiancing the same issue and I can't locate any solutions and thought that somebody might be able to help me. Everytime they close out of IE (IE 6 sp1) they get this error "The instruction at "0x7e2a59c4" referenced memory at "0x23111d54". The memory could not be "read". Click on OK to terminate the program. Any ideas of what's going on and how to resolve the issue?
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CaridianBCTdesktop
Asked:
CaridianBCTdesktop
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1 Solution
 
CaridianBCTdesktopAuthor Commented:
Here is a screenshot of the error
ScreenShot002.bmp
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kadafitcdCommented:
A similar question has been asked earlier and was accepted as the correct answer.  The question asker didn't post which step fixed his problems.  Here is a link to the post Good Luck HTH.:

http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Internet_Explorer/Q_23054724.html

Hello pgmtech,

1. An addon may be interfering. Disable Addons.  If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

5. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

6. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Hope this helps!
war1
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CaridianBCTdesktopAuthor Commented:
Thanks kadafitcd that resolved my issue. It was an FTP addon that was interfering with IE6.
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kadafitcdCommented:
This should be closed with the points assigned to me.  I provided the link and the steps on how to fix your problem and you stated that it resolved the problem.  So how is there any reason you should get the points back?
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