Windows SBS administrator password stopped working.

Posted on 2009-02-20
Medium Priority
Last Modified: 2012-05-06
I have discovered that the administrator password in my case has not been changed, but rather is just not recognized by the logon service.  I know this to be true, because I can access the recovery console with the administrator password to gain access to the windows directory.   With this knowledge, I utilized the UBCD4WIN to attempt a new password.  The process appeared to work, but it did not actually change anything.  I also tried to create a new administrator account again with an appearant success but actually no change was recorded.  I have attempted to reinstall SBS in repair mode and tried to recover the Active Directory in safemode with no success.  It seems that Microsoft has built a tidy hole in the ground that traps the user and not the perpetrator.  By the way, the administrator password failed on Friday the 13th.  Is this a serious security threat or just a fluke?
Question by:pro-pc
1 Comment
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 23697383
Unfortunately, your assumption is not quite accurate because there are actually TWO administrator passwords, one for Directory Services Restore Mode (DSRM), and the other for the Active Directory Account.  

Normally, SBS will keep these two passwords synchronized.  They become out of sync either by changing the Administrator password while logged in on an another account, or sometimes just by a corruption of the security file.

If you are able to create a second administrator account, then the way to resolve this is to change the password of the built-in Administrator account, then log in under that account and use CTRL-ALT-DEL to change the password again.  

Once that's done, you need to follow the steps outlined in this KB article to ensure that the DSRM password is the same as the one you just set for the Administrator's Active Directory account.


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