Unable to view MS Office calendar availability for agency

Posted on 2009-02-20
Last Modified: 2012-05-06
We recently migrated from Exchange 2000 to 2003 and ever since we migrated, we are unable to view other user's availability when scheduling appointments using MS Office. Everyone's availability is showing up with the hashed lines. We were able to view availability before the migration and note that I'm not 100% that it started after the migration but just think that could be cause.
Question by:vincent_roco
    LVL 65

    Expert Comment

    How did you replicate?
    It sounds like free/busy system folders are not available or haven't been replicated across correctly.

    Open ESM, go down to Public Folders. Right click and choose View System Folders. Look for a folder called Schedule+ free busy. Expand the sub folders and ensure that they have at least one replica listed on the properties - the server itself. If they have the old server listed then remove it.

    LVL 65

    Expert Comment

    Oops, the first line should be "How did you migrate" not replicate.


    Author Comment

    I see...I still have the old server running and just have the service for store stopped so when I first looked at the new server and tried to follow your directions, I didn't see anything under the Schedule+ free busy folder.

    I went into the old server again and restarted the store service and sure enough, the Schedule+ free busy folder in the new server suddenly appeared. So it looks like the new server is still pointing to the old server when it's looking for the free busy information.

    How can I migrate that as well? I think my tech just used the built in migration tools with Exchange 2003 when migrating the users. Thanks for the reply.
    LVL 65

    Accepted Solution

    It sounds like you haven't done a complete migration at all.
    There are special roles and functions, as well as data, on the first Exchange server in the org, which will be your Exchange 2000 server. That needs to be removed with some care.

    Follow this guide from Microsoft:

    Things to note though - public folder replication (which is also system folder replication) is very slow from Exchange 2000, it can take a week or more before data moves. Do not try and rush it.

    If you want a guide with a few more notes (but less instructions) then I have one here:


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