ZAM not working

So heres the deal normally you know how ZAM works i can do a search on a user name and it brings me up a list or a single PC that the user is on. we have a problamatic PC that isnt reporting to ZAM. i type in the users name and nothing comes up. as a matter a fact the machine doesnt come up at all. if run a re-register machine I get
Successfully unregistered the workstation.A user name is required to create the workstation according to policy: Server Package:General:Workstation Import.Policies.ZEN.Company

Normally i get and I tested with another machine is:

Successfully unregistered the workstation.Successfully imported workstation %username% on %workstationName%.Workstations.Container.Site

I've come to the conclusion that its machine specific and rather than re-imaging the machine i want to fix it, simply because this user has a piece a software that for some reason no one can find to re-install.

Any Ideas?
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ntr2defAsked:
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ZENandEmailguyCommented:
This is the only computer in your inventory that is not working correct?  I did a quick look for ZAM database repair tools but didn't find anything that matched exactly to your issue.  The problem appears to be ZAM db related and not ZAM client or workstation object related.  Since you see the workstation object in C1 and it appears with correct User History, something is wrong in ZAM.

Can you do a search by MAC address in your ZAM interface and see if the box comes up that way?  If so perhaps the record for the workstation is corrupt and needs be deleted and the database repaired.

Sorry to be vague with suggestions...
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ZENandEmailguyCommented:
Is the workstation object appearing in the context you're importing it to?  Do you see "workstation such and such already exists, using the existing object..."  If so, have you tried to delete this workstation object using ConsoleOne and then do the un-register, re-register?

Has the workstation had an inventory scan run against it?  Even if you have to manually do the scan I believe it must be scanned before it will show up in any reports.

Hope that helps.
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ntr2defAuthor Commented:
Tried both of those suggestions already, which is why I think its client related.
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ZENandEmailguyCommented:
Can you re-image?  Also, can you see the workstation object in ConsoleOne after a successful re-registration?
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ntr2defAuthor Commented:
re-image does not resolve the issue plus theres no knowledge on this piece of software thats installed. i do see the object in console one with the correct user associated but for some reason ZAM does not recognize.
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ntr2defAuthor Commented:
checked back again after deleting the object and rescanning it now comes up. thanks for the help
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