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Slow Boot-No internet connection

My Dell  Dimension 8400 appeared to be cycling on and off as if a power shortage had been occuring however, no other electrical appliances/lights in the house gave the same indication.  I also have a surge protector installed on the computer.  The computer was shut down and restarted.  On startup, it is very slow.  Takes 5 minutes or more for desktop to showup.  After Desktop is up there is no internet connection (this computer is hardwired into the UVerse box).  Other programs seem to run fairly normal.  It will make copies, print and open applications without much trouble.  I know the internet is alive as my other two computers in the house have wireless connections and work fine.  I have run a virus scan, malware scan, defragged and used the Microsoft utility to check for file / hardrive damage.  All was normal - no viruses or bad sectors on the drive.  Where should I start to trouble shoot this problem?  It seems like more than a network problem because of the very slow startup.
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NESTIAM
Asked:
NESTIAM
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4 Solutions
 
Cobra25Commented:
Does it load up quicker when you do Safe Mode w/networking? Can you an ipconfig /all on the machine and make sure its getting the right ip address and also check if you ping outside.
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NESTIAMAuthor Commented:
Startup in Safe Mode w/Networking is on the slow side (took about three minutes).  I typed ipconfig into the RUN window and a black window opens but immediately shuts.  Is there another method of making that inquiry?
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Cobra25Commented:
Yes, in the Run window type "cmd"
in the dos prompt, type ipconfig
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NESTIAMAuthor Commented:
Here is what the IPCONFIG box says.

Ethernet adaptor Local area connections:
Media State.......Media Disconnected

Ethernet adaptor Local Area connection 2:
Connection-specific DNS suffix:  gateway.2wire.net
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
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Cobra25Commented:
Have you swapped the cable on the Dell to the Uverse box?
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NESTIAMAuthor Commented:
I checked it for a good connection but I do not have a spare ethernet connection cable to swap out.
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orangutangCommented:
Also, have you checked your event viewer?
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NESTIAMAuthor Commented:
I booted into the BIOS and the last entry was when I cleared all existing events in January 09.
Nothing new.
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DooflegnaCommented:
First off, check for bad memory.  You've diagnosed the hard drive, but that's only one part of the hardware equation.  I prefer MemTest 86+.

http://www.memtest.org/#downiso

Once that is complete, the next best way to troubleshoot the startup issue is to find out what service or startup item is causing it to take so long.  To do this, we need to use diagnostic startup mode.

1. Boot to normal mode (or safe mode, doesn't matter)
2. Run -> msconfig
3. On the General Tab select Diagnostic Startup
4. Reboot.   Check for speed on bootup.  Is it better?  How much?  If it's significantly better, then you know it's either a service or startup item that can be disabled through Msconfig.  The next part is guess and check to find out which item is causing slow startup, best done through Binary Exclusion.

Binary Exclusion is the process of turning on half the items and rebooting to see if the problem comes back.  Example, reenable all services and see if the problem comes back.  If it does, you know it's one of the services you enabled.  If not, then you know all of those services are good. Repeat this process until you find the service or startup item that is the cause of the problem.

For the sake of argument, which virus/malware scanners have you used?  There still may be residual infections on your computer that your scanners haven't found.
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orangutangCommented:
Did you check the "System" section of your event viewer? Open "eventvwr.msc" and check the "System" section for errors.
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NESTIAMAuthor Commented:
Dooflegna:  Rebooting with Diagnostic Startup enabled made the computer boot much faster.  Using Selective Startup I narrowed it down, having the Load System Sevices (checked) slowed everything down. With everything checked except Load System Services it booted quite quickly.  Have not had a chance to do the memory test yet. Virus scanner is AVG (Free version) and Lavasoft Adware.

Oranqutanq: Service Control Manager is preceeded by a red circle white X with ERROR annotation.
This repeats numerous times since I noticed the problem around 1 PM Central time today.
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orangutangCommented:
Double-click the errors and tell us the descriptions.
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DooflegnaCommented:
You can still do binary exclusion inside Services.  You just select half of the services and turn them on, see if that causes the issue.  There's also an option to hide all microsoft services.

1. MSconfig -> Normal Startup
2. Services Tab -> Hide All Microsoft Services
3. Disable all of the remaining services.  Reboot and test.

4a. If slow startup -> You know it's a Microsoft Service.  At which point, we'll have to do some specialized repair.
4b. If fast startup -> Then we know it's a third party service causing the issue.
5. Start enabling them one-by-one and see which service is causing the issue.  When you find it, report back here with what it is.  We may need to do some specialized program repair to fix the slow startup.


Also, Service Control Manager is ... well, the service control manager. It controls / manages all the services in the suspect.  So, yes, please report back with more information on the errors.
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NESTIAMAuthor Commented:
Oranqutanq:  There are 24 of these errors at each occurance.  I'll summerize below:

The DHCP Service hung on starting.

The following statement appeared after many errors.
The pipe state is invalid.   (The Task Scheduler service failed to start ,The Windows audio failed to start,
Com+Event system, Help & Support, The server,  The Network connections, etc)

IPSEC Services terminated a system call that should never fail has failed.

The Wireless Zero configuation service terminated unexpectedly.

Do you need these exactly stated or is this enough information?

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orangutangCommented:
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NESTIAMAuthor Commented:
Dooflegna: The service which is causing the problem is the:
DHCP Client  Microsoft Corp.

With all other services enabled and the above disabled the computer booted at a normal speed and my audio returned during restart.
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orangutangCommented:
So, is the problem fixed?
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NESTIAMAuthor Commented:
No, leaving the above disabled allows me to boot at a normal speed, but I still cannot connect to the internet.
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NESTIAMAuthor Commented:
I will make further replies to suggestions tomorrow.  Have had enough for tonight.
Thanks.
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DooflegnaCommented:
I agree with orangutang's suggestion to run netsh int ip reset C:\resetlog.txt

Let's exhaust our options before running a repair install.
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venom96737Commented:
well from what im seeing is its getting the dns from the uverse box but its not getting the dhcp info from it see here:
Ethernet adaptor Local Area connection 2:
Connection-specific DNS suffix:  gateway.2wire.net
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:

there is no default gateway or ip or subnet mask settings.
First I would issue these 2 commands from cmd prompt
ipconfig /release
ipconfig /renew
see if that pulls a new IP *note* you will need to restart the DHCP service for this to work.
next I would look at the routing table on the uverse router to see if its got info for the computer connected.  I used to work in tier 1 support for uverse so I know that you can clear out the routing table with general ease and it clears up alot of the problems such as this it usually happens more on the wireless side but has been known to happen on the wired also.  
I can't remember the default gateway addy so you can look into the router but you can get this easily by looking for the default gateway on one of your laptops then placing that address that you see into internet explorer address bar.  You should see your router pop up and ask for router password this is where my memory starts to fade as it has been over a year since I was working there but its defaulted to something I think its the numbers on the bottom of the router on a sticker if I remember correctly.  Once inside you just want to get to the screen that shows a menu on the left hand side and should be able to find the route table clear this and see if it reissues a new ip address for the router.  If you have any trouble with this step call UVERSE tech support and tell the tech that you want the route table cleared they can also do it from thier end.  I would bet after that you will be back online in no time.
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NESTIAMAuthor Commented:
I've run the netsh int ip reset.  Nothing has occured (after restarting) that makes me think the problem has been resolved.

Further I did the ipconfig/release and ipconfig/renew and recevieved the following error:
"The RPC server is unavailable"
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NESTIAMAuthor Commented:
Placing the Default Gateway numbers (taken off my laptop) into Internet Explorer's address bar (on my desktop) gave a message  "The address is not valid".  However, if I insert those same numbers into my laptop's Internet Explorer it does take me to the ATT page as described.  Can the "table clear" command be issued from the laptop or only the computer I am trying to repair?
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venom96737Commented:
yeah usually worm related and you need to reset your winsocks go back to the cmd prompt and type this
netsh winsock reset
reboot and it should get back online
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venom96737Commented:
try reseting the winsocks first like i said above it can be done from any computer that can reach the gateway and has an address in this case your desktop doesn't but the laptop does.  By that message you gave me though i thnk you just need to reset your winsocks and try again.
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NESTIAMAuthor Commented:
venom96737: That did it, I have my internet service back.  I will have to divide up the points because of all the troubleshooting involved up to this point.  Thanks
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