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Blue Scree with message: Beginning dump of physical memory.. Physical memory dump complete

Posted on 2009-02-21
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Last Modified: 2013-11-10
Hi Everyone:

          I need to take a moment to eleaborate upon the title of the message given within the title of this post.  Basically, when I first started up my friends computer from a cold boot, I got a blue screen indicating CheckDisk of Hard Drive with statistics given for all 3 testing phases.  Following this check, which appeared to go ok with 0 bad sectors, I got an XP logo followed by a XP desktop which disappeared and was followed with a blue screen with the following error message:  A problem has been detected and windows has been shut down to prevent damage to your computer.  BAD_POOL_HEADER.  Other technical information regarding tips for disabling BIOS memory options were given.  Under technical information: ***STOP 0x00000019(000000020,0xE2850208,0xE2850238,0x0c060806)  Beginning dump of physical memory.. Physical memory dump complete.  

         The second time the desktop is restared everything is the same on the blue screen except IRQL_NOT_LESS_OR_EQUAL where BAD_POOL_HEADER was located.  Once again, the same physical memoryh dump message appears at the bottom of this blue screen.  Interestingy, the 3rd time it is shut down and restarted, a different mesage appears regarding to make sure adquate disk space is available and to disable the driver identified to stop message or to perform a driver update.  And, like all of the other blue screens, the same physical memory dump message appears.

             In closing, any information or suggestions regarding what might can be done to resolve this issue will be appreciated.  Based upon the repeated message given about physical memory dump, it appears to be a physical problem, perhaps a defective or bad memory module.  I may be mistaken on this though.

             I look forward to hearing back from anyone regarding this post.

            Thank you

             George

         
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Question by:GMartin
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dbrunton earned 2000 total points
ID: 23702663
A rough search indicates it could be a driver problem.

However in your case I'd start with checking memory.  You've got the UBCD haven't you?  http://www.ultimatebootcd.com/

Run the memory tester.   Then find the appropriate hard disk util and run that to verify that the disk is OK.

I'm recommending doing this because chkdsk is running on startup.  That could either be memory or hard disk so eliminate those first.

If that works try booting in Safe Mode and see where that gets you.
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Author Comment

by:GMartin
ID: 23702887
Hi There;

        Thank you so much for your suggestions.  After reviewing the information at hand, I do have a couple of followup questions if you don't mind.  Due to my limited exposure to the ultimatebootcd, could you provide instructions on how I might can use this utility to test RAM?  And, secondly, how may I find the appropriate hard disk utility to verify the disk itself is ok?  

          After getting this information, I will be able to carry out the troubleshooting suggestions as mentioned.  Following that, I will post the findings as well in addition to letting you know what happens when the desktop is booted to Safe Mode.

           Thanks again for your help.  I will look forward to reviewing further instructions for getting started.

           George
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Author Comment

by:GMartin
ID: 23702912
Hi

        I want to bring something up which should prove fruitful to resolving this problem.  Interestingly, the pc boots fine to the desktop in Safe Mode without any blue screens.   Since it is unable to load successfully in Normal Mode, perhaps there is something loading which is crashing the computer, like a corrupted driver, process, or program.

         George
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by:dbrunton
dbrunton earned 2000 total points
ID: 23703412
>> Due to my limited exposure to the ultimatebootcd, could you provide instructions on how I might can use this utility to test RAM?

Download the ISO file concerned and burn as an ISO file to CD.
Boot from the CD.
From the menu choose Memory Tests and then select MemTest.
Let it perfom 2 to 3 passes through memory.

>> And, secondly, how may I find the appropriate hard disk utility to verify the disk itself is ok?  

The hard disk utils are under Hard Disk Diagnostic Tools in the menu.
Choose the util appropriate to your hard disk.

>> Since it is unable to load successfully in Normal Mode, perhaps there is something loading which is crashing the computer, like a corrupted driver, process, or program.

Download Startup Control Panel http://www.mlin.net/StartupCPL.shtml

Install it and have a look at what applications are being started up.  You can temporarily disable them and reboot and see what happens.
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Author Comment

by:GMartin
ID: 23706285
Hi There;

         I have downloaded UBCD 4.11 as an image file or ISO to my HDD.  At this point, could you give me instructions regarding the procedures for burning this file as an ISO onto a cd -r?  For cd/dvd recording purposes, I am using Nero StartSmart which is part of the Nero 7.0 Ultra Edition.

         Hopefully, I am not being too much of a bother with all of my followup questions.  I just want to make sure I am properly following your suggestions.

         Thank you so much.

         George

           
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by:dbrunton
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ID: 23706338
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Author Comment

by:GMartin
ID: 23706344
Hi

       Just one more thing.  Will it be ok to leave the UBCD411 ISO file on the HDD?  Or should I delete it after successfully recording it to the cd?  The reason I ask this is because of the computer this file is on is my main pc for which  I carry out  personal and business activities.  .  For instance, if I leave this ISO on this computer and I restart it or shut down and start it back up, will the utility interfere with the integrity or stability of this pc?  

        Thank you

       George
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by:dbrunton
ID: 23706416
You can leave it on if you want.  It won't interfere.  

Once written to CD you can probably delete it as you can always make copies of the CD if you want to.  But test it first before you delete it so you know it works OK.
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Author Comment

by:GMartin
ID: 23707091
Hi There;

        Using your instructions, I was able to successfully create a bootup cd with Ultimate Boot CD 4.11.  I do have a question regarding the memory tests.  Once opened, I had several options to choose from which are as follows:  Memtest 86 v 3.3., Memtest86+ v1.70., Windows Memory Diagnostic, DocMem RAM Diagnoistic v 3.1 beta, and TestMemIV.  Which one should I choose?  Memtest 86 v3.3?

         Thank you

         George
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by:dbrunton
dbrunton earned 2000 total points
ID: 23707815
The first memtest should do it.  Let it do two or three passes through the memory.  Check every hour to make sure it hasn't locked up.
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Author Comment

by:GMartin
ID: 23708146
Hi

         Upon running the memtest, there were numerous errors detected.   It was also failing at numerous memory addresses in red.  All of this happened during the start of memtest.  Due to the fact that memtest was failing at numerous memory addresses, is it correct to conclude the DDR-II RAM is defective or bad?  

          George
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by:dbrunton
dbrunton earned 2000 total points
ID: 23708456
>> Is it correct to conclude the DDR-II RAM is defective or bad?  

Quite possibly.

Open case up.

Remove memory sticks.  Blow out memory slots.  Wipe any dust off memory sticks.  Blow any dust off motherboard.  Reinsert memory sticks and retest.

The reinserting of the memory sticks might fix memory errors.  Might.
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Author Comment

by:GMartin
ID: 23764909
Hi There;

          Using a combination of your suggestions, I was able to narrow the problem down to a defective memory module.  The pdf file link given regarding the steps for creating a bootable ISO file was found useful in successfully creating the Ultimate Boot CD.  Upon initial testing using both memtest and memtest 86+, the RAM test initially failed with numberous error messages.  Since there were 2, 256 MB sticks of DDR-2 RAM, I shut down the pc and took the cover off.  I removed the memory stick on DIMM1 and used the one on DIMM2 in its place and booted the pc.  A couple of interesting things happened which was clear evidence of progress.  The pc was able to boot straight to the desktop without disappearing and being replaced with a blue screen indicating physical memory dump messages.  And, secondly, both the memtest and memtest 86+, made 3 passes without errors.  

         With the objective results at hand, I went ahead and ordered a pair of 2, 512MB DDR-2 memory for this desktop.  Using a very useful online purchase link given by Gary Case, I was able to get a good deal with regards to price.  Furthermore, using his link, I was able to get exactly what is needed with regards to the memory which would be compatiable with this current motherboard.

           In closing, many thanks again for your help and followup comments which certainly proved fruitful in getting me through all of this.

           George
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