Free for PREMIUM members
"Basic problem: something changed, and now when you try to open QuickBooks, you get a little error box that says "Error 3371: cannot access license data"
Maybe you tried uninstalling and reinstalling QuickBooks,and it didn't help. What to do?
The basic problem here is that something got corrupted in your license data file. For me, it happened when I installed a new hard drive and mirrored the old drive data onto the new drive. Everthing else worked, but QB gave me that 3371 error. I went through the uninstall/reinstall routine, and it didn't help.
It seems that when QB is uninstalled, some information is left behind somewhere. That explains why, when you reinstall, the old license and product numbers are displayed. Where is that old information? It's in a file named
Delete that file, and everything will work again. I'm not sure, but I bet you don't even have to uninstall/reinstall. Just delete the ecml file where the license data is stored, and QuickBooks should start right up. But with the license data gone, now you'll have to re-register. That's easy. But let's get that ecml file deleted first.
But finding it to delete it may be a problem. The full filename is:
C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client v5\EntitlementDataStore.ecml [all one line]
If you're using WinXP, you SHOULD be able to locate the offending file by opening My Computer, opening the C drive (or whichever hard drive QuickBooks is on), and opening each subfolder in turn until you are in the Entitlement v5 folder. Locate the EntitlementDataStore.ecml file and delete it."
Open in new window
We value your feedback.
Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!