Every time I close a Microsoft Office 2007 document I get a crash window that pops up.

Posted on 2009-02-22
Last Modified: 2012-06-27
This is for my father-in-law so I'm counting on you guys helping me :)

He is running Vista on an AMD machine and every time he closes a Microsoft Office 2007 Word or PowerPoint file (after editing) it gives him an error window stating the application has crashed.  It seems to always save the data as when he opens them again everything seems ok, but is just a serious annoyance.

Is this really a more serious problem than it appears?  Can I do anything to prevent these messages from coming up?
Question by:bignellie
    LVL 47

    Accepted Solution

    Try deleting the following registry

    LVL 15

    Expert Comment

    1. Start Regedit.
    2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
    3. Right mouse click on the "Data" folder and delete it.
    4. Close Regedit.
    LVL 15

    Expert Comment

    Your were about 2 seconds ahead of me dstewartjr

    I think we're hooked on this site. We need to get a life don't we :)
    LVL 24

    Assisted Solution

    There are two common causes of crashes in PPT 2007:

    1. Printer driver. Sounds weird, I know, but just trust me. Printer drivers (lack of, wrong one, etc.) can affect Word as well. Try this: How to install a TEST printer driver

    2. Add-ins. Office-wide add-ins (Adobe Acrobat, for example) can cause problems when closing both Word and PPT. Open PPT and head to Office Button | PPT Options | Add-ins. What is listed there?

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