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Inbox on Outlook 2007 won't Delete

Posted on 2009-02-22
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Last Modified: 2012-05-06
Hi.   I've a user whose Outlook 2007 Inbox has half a dozen emails that do not purge when marked for deletion. We connect to an IMAP server: I can delete the messages on that server when logged in as this user, however the messages come back. It LOOKS like they are brought back by Outlook, not the IMAP server.

I've tried 45 minutes worth of googled suggestions with no success. Might this have a 'known' work around?

Thank You
 
Paul
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Question by:Bluewhale042399
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LVL 74

Expert Comment

by:Jeffrey Coachman
ID: 23705907
Have you tried:

Back Up
Delete this User/Profile/Account
Recreate User/Profile/Account
?

JeffCoachman
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Author Comment

by:Bluewhale042399
ID: 23706101
Hey Jeff.    I haven't tried a full wipe and restore.
I've just backed up the inbox: is there a way to delete that alone within the PST file? Or must I back up each part of the current PST file then create a new empty one and import each piece back in?


Paul
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LVL 47

Expert Comment

by:apache09
ID: 23706375
Check that Office 2007 SP1 is installed:
http://www.microsoft.com/downloads/details.aspx?familyid=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

Check that Cached Exchange Mode is turned Off
Uner Tools>Account Settings>
Right under Exchange Server Name, you should find this option.

If the above does not resolve, you may have to use the Inbox repair tool:
http://support.microsoft.com/kb/287497

Or

Close Outlook and re-open using
Start>Run>Outlook.exe /cleanprofile

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Author Comment

by:Bluewhale042399
ID: 23712022
We don't use Exchange ( small company ) thus I was unable to find the reference to it under account settings. I did run the repair tool however no change.  

The same  result with cleanprofile. The messages still delete, but do not purge.

I find that this user can go into his email on the IMAP server and delete the offending emails. however when he goes back to Outlook they are still there either marked as deleted or fully returned.

I get the feeling I may have to just destroy his profile and have him start anew.  ?


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LVL 47

Expert Comment

by:apache09
ID: 23769885
If not using Exchange Check that the account is setup to download the actual Email and Not to leave a copy on the Server.
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Author Comment

by:Bluewhale042399
ID: 23770120
My understanding is that IMAP servers keep the emails on the server at all times. All an email client does is connect and allow one to view/send messages.

Actually we may have tracked to problem to low free space on the C drive of that server. It got down to under 100 megs free before we moved the Email server's backups to E drive, where the email server itself is installed.

Thanks to you both for your suggestions tho.

Paul
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LVL 47

Expert Comment

by:apache09
ID: 23770625
No problem.

Let us know how it goes.
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Accepted Solution

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Bluewhale042399 earned 0 total points
ID: 23894448
It turns out the IMAP server software, Icewarp Merak, had been misconfigured by me. ( the manual bites ) Instead of using the archive function to keep a copy of all emails I was using the backup feature to get all logs and emails backed up. That put an unacceptable strain on the 2008 server. Now that I've switched to using Archive the problem has disappeared.  

I wish I could claim it was ingenious logic that lead to the source of the problem but no, it was just luck that I was trying to get more info on backing up all emails that led to the discussion of which part of the product is intended for what.  I like the Merak server a lot, but it's lack of a usable manual makes things... slow. It actually has a 3-4" manual if you print it out: it just doesn't give you any info other than syntax for fields and commands, and not all of them.

Thanks again for the thoughts.

Paul
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LVL 47

Expert Comment

by:apache09
ID: 23904698
Good deal.

Glad you got it sorted.

Would appear the standard is:

- Great Software, but manual is lacking
- Great Manual, but application is lacking
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