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Windows Mail Crashing

When attempting to launch Windows Mail it crashes with a Search for Solution or to Close Program along with a DEP message.  I do not have Norton installed, anti virus is AVG and no email scan enabled.  I have also uninstalled AVG and the issue remains.

I installed Windows Live Mail and it too will not launch.

I have deleted the entire contents of C:\Users\<username>\AppData\Local\Microsoft\Windows Mail rebooted PC and had files rebuild but neither Windows Mail or Live Mail will launch.

I have run sfc /scannow with no issues found.

I have not run a system restore as I do not know for certain whether the program ever worked, as I primarily use Outlook.  Also running a complete system recovery installation is out of the question.

I do not have a virus as a complete scan has been performed.

I do not want to install Firebird as an option, I want to resolve this issue.
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mdmcq5
Asked:
mdmcq5
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1 Solution
 
crawforditsCommented:
Create a new temporary user and try to run the program
Try disabling DEP and then run
Try to run in Safe Mode
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crawforditsCommented:
Please check event logs for errors and post any found
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mdmcq5Author Commented:
I did disable DEP, same issue.  Have not tried in safe mode or as another user...

this is the log error, which seems to reference a java issue:

Description:
Faulting application WinMail.exe, version 6.0.6001.18000, time stamp 0x47918ed8, faulting module jvm.dll, version 0.0.0.0, time stamp 0x3d981252, exception code 0xc0000005, fault offset 0x0010b170, process id 0x1680, application start time 0x01c99539608a596b.
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mdmcq5Author Commented:
Windows Mail WILL launch under another account.  Windows Mail WILL launch in safe mode under my normal account.

Attempting again to launch and receive error:
Problem signature:
  Problem Event Name:      BEX
  Application Name:      WinMail.exe
  Application Version:      6.0.6001.18000
  Application Timestamp:      47918ed8
  Fault Module Name:      jvm.dll
  Fault Module Version:      0.0.0.0
  Fault Module Timestamp:      3d981252
  Exception Offset:      0010b170
  Exception Code:      c0000005
  Exception Data:      00000008
  OS Version:      6.0.6001.2.1.0.768.3
  Locale ID:      1033
  Additional Information 1:      fd00
  Additional Information 2:      ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:      fd00
  Additional Information 4:      ea6f5fe8924aaa756324d57f87834160

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mdmcq5Author Commented:
no, I am not running oracle.

I have reinstalled JVM/JRE and still get the error and replaced two jvm.dll files in the java\bin\client folders with the file location of above and windows mail still crashed.

HOWEVER, I did notice 4 jvm.dll locations - 2 being in java client folders, 1 being in adobe client folder and 1 being in a spam filtering program I run, Ella [C:\Program Files\Open Field Software\ELLA for Microsoft Outlook\Launcher.exe], I shut Ella down and Windows Mail launched successfully. I saved over the current jvm file in the Ella client folder but Mail still would not launch.  So the culprit is Ella.

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nobusCommented:
can you uninstall it and reonstall for a test ?
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mdmcq5Author Commented:
uninstalled Ella, Microsoft Mail launched.  Reinstalled and Microsoft Mail did not launch, so apparently Ella is not compatible with Microsoft Mail..or rather the two can't run at the same time
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nobusCommented:
would i not merit some credit then ?  i leave it up to you
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mdmcq5Author Commented:
jvm.dll was tied to third party spam program, causing Windows Mail to crash when launching
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nobusCommented:
tx for the info
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