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Unable to save HTML/rich text template in Outlook 2007 (converted in plan text)

Posted on 2009-02-23
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Last Modified: 2012-05-06
Hi all,

I'm having a weird issue with Outlook 2007.

I'm trying to create a new email template, so I create a new email with formatting (bold, italic, bullet points, hyperlinks, etc...) and then I save it as an Outlook template (.oft) on the Desktop.
When I double-click the .oft file to create a new email based on my template, I get all the text, but all the formatting is gone and the mail is in plain text.
Problem only occurs with OL2007 and not in OL2003

Thanks

CCBelux
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Question by:CCBelux
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LVL 97

Expert Comment

by:war1
ID: 23713389
Hello CCBelux,

If you created template in Outlook 2003, you need to make it again in Outlook 2007.  The HTML rendering is different.

In the email that you open the template, make sure the format is set to HTML.

Hope this helps!
war1
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Author Comment

by:CCBelux
ID: 23721260
hi war1,

thanks for taking the time answering my question.
all the Outlook templates we have in my team (about 30) have been created with Outlook 2003 and still work perfectly with Outlook 2007; we did not have to recreate them.

The problem i have is to create new templates with Outlook 2007
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LVL 97

Expert Comment

by:war1
ID: 23723784
CCBelux, you do not know how to create template in Outlook 2007?  Or you know how but cannot create template in Outlook 2007?
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Author Comment

by:CCBelux
ID: 23782622
war1, please read my question... I know how to create but there's a problem with te formatting. It occurs when reopening a saved emailed template (.oft)

1. create new email with nice formatting
2. save as Outlook template (.oft)
3. open newly created template to generate new mail > all formatting gone and email is in plain text

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LVL 97

Expert Comment

by:war1
ID: 23785814
I wanted you to verify that you created the template correctly.  If you did, open .oft file in an editor and see what it looks like.  Signatures are stored in C:\Documents and Settings\<usr>\Application Data\Microsoft\Signatures folder.
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Author Comment

by:CCBelux
ID: 23789589
hi war1 and thanks for trying to help.

What do you mean by "editor". In Office 2003 you could choose between Word or the built-in Outlook one. In Office 2007 you don't have that choice anymore and must use the buit-in Outlook "editor" when writing/editing emails. Are you talking about that one or something else?
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Expert Comment

by:war1
ID: 23789912
I meant an editor like the one Outlook has or one that you can use independent, like MS Word, or Windows Wordpad.
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Author Comment

by:CCBelux
ID: 23834033
the Outlook editor is the default one causing problem.
just to make sure i've tried eveyrthing, I did opened the .oft in Wordpad and in Word.

- Wordpad : text is all scrambled (see screenshot)
- Word : application hanged for 3 minutes then crashed

Weird thing is that (as I have Adobe Standard on my machine) when I right-click the .oft and choose Convert to PDF, all the formatting is there in the newly created PDF... So template seems OK, it's only when I double-click it to "generate a new email from the template" that the formatting is gone.

anyone has an idea? Can someone reproduce the problem with Outlook 2007 ?



wordpad.jpg
outlook.jpg
adobe.jpg
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Author Comment

by:CCBelux
ID: 23878351
nobody has any idea what the problem could be?
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Author Comment

by:CCBelux
ID: 23924451
am i the only one having this issue or what?
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Author Comment

by:CCBelux
ID: 24073001
still nobody?
btw I've discovered something else, on someone's machine at work (who was also expriencing the issue), creating a blank new profile with only one mailbox (and not mulitple once like we always do), the problem was gone and the guy could create/edit/save templates in HTML.
I've tried on my own PC and even a blank new profile didn't work
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Author Comment

by:CCBelux
ID: 24192382
just installed a new PC from scratch with Office 2007 - same issue with the templates...
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Accepted Solution

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CCBelux earned 0 total points
ID: 24225979
Very disappointed with EE.
It's about the 5th question I ask where nobody replies.
EE is not what is used to be.

Anyway a bit by luck I've found a workaround for this problem.
It seems to be related to the automatic digital signature (iPKI) certificate we'e using in the company.

So the workaround is the following:

- Create a new email or edit an existing template
- Make the necessary modifications
- Click on the "Sign" button to make sure the email is NOT signed anymore
- Save as .oft

there you go, formatting should have been kept.
We've decided to open a case with Microsoft for this.

I'll now as for this question to be closed-refund
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