Cannot sync mobile device with new domain users.

Posted on 2009-02-23
Last Modified: 2012-05-06
Hi Experts,
I have a problem when introducing new users with mobile devices (iphones).  Using the exchange client, I can not sync  the mobile device with exchange.  If I change the credentials to my account credentials, it works first time over https with no problems.  Have a screwed something up in AD or am I missiing something.  The OWA access works perfectly over HTTPS.  The sync doesn't work on an E61i either with the new account
Question by:chrislindsay
    LVL 65

    Expert Comment

    Probably an authentication issue. Is your account an administrator by any chance?

    Run the SBS best practises tool on the system to begin with and see if that flags anything.

    I would also suggest using a test account with the MS Test site:


    Author Comment

    Hi Mestha,
    I ran the SBS Best Practice, no critical issues.
    I ran the the test exchange with my credential and it failed!
    My iphone is working though?

    Any ideas would be appresiated.


    Connectivity Test Failed
    Test Details
    Copy to Clipboard Expand/Collapse  
     Testing Exchange Activesync for host
      Exchange Activesync test Failed
     Test Steps
       Attempting to Resolve the host name in DNS.
      Host successfully Resolved
     Additional Details
      IP(s) returned:
     Testing TCP Port 443 on host to ensure it is listening/open.
      The port was opened successfully.
     Testing SSLCertificate for validity.
      The certificate passed all validation requirements.
     Additional Details
      Subject: E=webmaster@lomatest
     Testing Http Authentication Methods for URL
      Http Authentication Test failed
     Additional Details
      An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body is: <body><h2>HTTP/1.1 403 Forbidden</h2></body>
    LVL 65

    Accepted Solution

    Forbidden normally means the authentication settings are incorrect.

    Is the host name that you are using or ?


    Author Closing Comment

    Thanks for the tips.  It was related to the security on the OWA Web Site in IIS.
    I set the access to anonymous in Directory Security and it all stated working 15 minutes later.

    Expert Comment

    This solution is not helpful.  It is self evident that the host name must be correct and that Forbidden means authentication settings are incorrect.  What was DONE to solve the problem?  What authentication settings where wrong and how where they corrected?
    LVL 65

    Expert Comment

    MTech - this is an old question. Unlike a forum it is not possible to "bump" questions back up the list. The only people who will see your post are those that have already participated. Instead you should post your question as a new question in the Exchange Server Zone which will allow other experts the chance to see the question and respond.

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