[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


Rebooting our server sent an email 10 days late

Posted on 2009-02-23
Medium Priority
Last Modified: 2012-08-13
At the weekend I had to reboot our Exchange (2003) server and I received a reply from an external recipient saying that he had just received an email that was originally sent out on the 11th, over 10 days ago.

The email was sent by the Director to two external and one internal recipients. All but one recipient received the message.

Looking at my logs I see that the original message was sent on the 11th as I got a 1031 (The outgoing message was successfully transferred) message for all 3 recipients. The log entry in question is:

2009-2-11 14:23:4 GMT - - server33.donhost.co.uk EXCHANGE-HO - andy@externaldomain.com 1031 DC4B7B0CDEE9A741AE768D38BAA8109A019DF4@exchange-ho.internaldomain.local 0 0 8937 2 2009-2-11 14:23:3 GMT 0 - - - chris@internaldomain.com -

When I rebooted the Exchange server and it resent the email. It only sent it to the above recipient and I got the following in my log:

2009-2-21      10:0:30 GMT      -      -      server32.donhost.co.uk      EXCHANGE-HO      - andy@externaldomain.com      1031      DC4B7B0CDEE9A741AE768D38BAA8109A019DF4@exchange-ho.internaldomain.local      0      0      8937      2      2009-2-11 14:23:3 GMT      0      -      -      -      chris@internaldomain.com      -

Again a 1031, but this time he received the email.

Can anyone shed some light on what is going on here please. I thought a 1031 meant the message had been sent, or at least received by the recipients server and that our Exchange server would then not try to resend it or store it in a queue awaiting a reboot?

Question by:Hedley Phillips
  • 2
LVL 32

Accepted Solution

gupnit earned 2000 total points
ID: 23710646
This looks like a typical greylisting bug in 2003.
Refer my blog: http://www.nitingupta.in/blogs/index.php/2008/08/01/hotfix-exchange-2003-missing-mails-in-queues/
Let me know
Nitin Gupta (gupnit)

Expert Comment

ID: 23712030
Check with this hotfix.
Matches ur issue.
E-mail senders do not receive an indication that some messages have been held by Exchange Server 2003 until the SMTP service, the Microsoft Exchange Information Store service, or the Exchange server is restarted
LVL 32

Expert Comment

ID: 23712039
The link has already been provided in my Blog to him :-)
LVL 14

Author Closing Comment

by:Hedley Phillips
ID: 31550006
I didn't actually install the Hotfix as all I needed to do was increase the GlitchRetrySeconds to 120 and it now works.

I will though await the hotfix from M$



Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question