• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 259
  • Last Modified:

New items in all exchange mailboxes cannot be opened

We have just recently restored our Exchange server from a backup, and we can access all old email in the system, but any new email received gets a "Cannot open this item, Unknown Error" message.  If we access the mail using OWA, we get a HTTP 500 Error, and if a client tries to access via POP3 or IMAP, this is generated in the event viewer:

Error 0x800ffff occurred while rendering message 001c-00000004d508 for download for user *@*.com

I've run ISINTEG /fix, and used ESEUTIL to check the database consistancy, but still not been able to fix the problem.  All old email can be accessed, but no new emails.

Can anyone help?
0
Eboracum
Asked:
Eboracum
1 Solution
 
gupnitCommented:
Hi,
Common reasons are AV, try diabling AV on both client and Server
Refer: http://support.microsoft.com/kb/895523
Thanks
Nitin
0
 
zelron22Commented:
What method did you use to restore?  Was it just the DB or the entire server?
0
 
Syedm2Commented:
Run isinteg atleast thrice till u see 0 warning and errors.
Still same issue====>Consider moving mailboxes across stores.
0
 
EboracumAuthor Commented:
That was the answer.  I'd actually looked at that link before hand, but did not think it applied to me.  After stopping GFI, and then changing the registry, it worked.  Thanks.
0
 
gupnitCommented:
Glad to help :-)
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now