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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 710
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Emails Appear only when F9 is pressed

On one of the users Lotus Notes Client no new emails are received unless he press F9 although I selected " Check for New Mail Every 5 Minutes" and the sound can be heard since the " Play a Sound " is selected .

Can any one help with this ??????????????
0
akhafaf
Asked:
akhafaf
1 Solution
 
SysExpertCommented:
It sounds like the view is corrupted possibly.

1) Close Notes and delete the cache.ndk file in the data directory.

See if this resolves the problem.

If not do a replace design on the mail template.


I hope this helps !
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Sjef BosmanGroupware ConsultantCommented:
I suppose the user is not in the Inbox folder but in the All documents view. It is supposed to work in the Inbox (only).

It sometimes happens that a user has multiple Inbox folders. You can try to delete one of them all using the Designer client.
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