Print Spooler Problems in Terminal Server 2003

Posted on 2009-02-23
Last Modified: 2013-11-21
I have a Windows 2003 Terminal server that is used for approximately 10 remote users that log in from around the country to work.  I am constantly restarting the print spooler service on the server because the printer redirection is not working properly and users are not getting their printers created when they log in.  All drivers are installed on the TS. I decided to reformat the Terminal Server last weekend and everyone was printing fine for a few days, but it started happening again.  I got into work this morning and the owner called me because he couldn't print again (he has an HP LaserJet 1022 and is the one that suffers the most). The print spooler stopped, but this time when I restarted it, it stopped again right away and would not hold.
I also got the following error on the server:

Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module ZSR.DLL, version 6.20.1625.0, fault address 0x0001f979.
For more information, see Help and Support Center at

So I looked this up on Experts Exchange and I followed the directions someone posted for a similar issue:

This got the spooler to stay up, but now everything on my boss's printer comes out gibberish and I am at my wits end.  Can someone help?
Question by:carilou
    1 Comment
    LVL 8

    Accepted Solution


    Try useing a lighter weight HP print driver. Like the Laser Jet 4 driver or something simular that prints normally. This resolved a print issue for a client of mine a while ago.

    Also,  Tricerat has an app called Screwdriver. The trial is here
    Their website is here:

    This program greatly simplifies printer in a terminal server enviroment.


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