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inetinfo.exe Application Error on Server 2003

I am running Server 2003 Standard Edition, SP2 on a Dell PowerEdge sc420.  It is a member server on a domain and is acting as an application server, file server, and print server.  It is running the following programs:

Backup Exec 10d
GFI Mail Essentials
Symantec Endpoint Solution Server

I hae been experienceing the following problem.  There is an error in a window.  The window has the header "inetinfo.exe - Application Error".  The body of the error reads "The exception unknown software exception  (0xc00000fd) occurred in the application 0x1001d4f7."  I can click OK to terminate the program (IIS) or click cancel to debug.

This error will not go away, nor does it reflect itself in the Event Viewer.  Now, I DO get the following intermittent errors in the Event Log.

Event Type:      Error
Event Source:      Ci
Event Category:      CI Service
Event ID:      4118
Date:            2/5/2009
Time:            8:57:31 PM
User:            N/A
Computer:      RGI2003SVR
Description:
A content scan could not be completed on Full.

and

Event Type:      Error
Event Source:      Backup Exec
Event Category:      None
Event ID:      57481
Date:            2/5/2009
Time:            8:53:26 PM
User:            N/A
Computer:      RGI2003SVR
Description:
An unusual error (5) was encountered while enumerating the contents of the directory:

 F:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{1CD85198-26C6-4bac-8C72-5D34B025DE35}\90128041\Full.

 It is possible that files or subdirectories have not been backed up. Please examine your job log or catalogs to ensure this directory tree was backed up in its entirety.

These two errors are intermittent at best and rarely appear.  However, the inetinfo.exe thing is happening all the time.  Any thoughts?

Thanks in advance for your help.
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clenh2o
Asked:
clenh2o
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1 Solution
 
loftywormCommented:
I found this on the web, looks like you may have an issue with GFI Mail;

http://www.issociate.de/board/post/236220/inetinfo.exe_Crashing_randomly.html
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clenh2oAuthor Commented:
I read that article and realized I made a mistake when listing programs.  This company does NOT run Mail Essentials, they run GFI Faxmaker Pro.  Having said that, they have been running it in this configuration for about 2 years with no problem.  I just checked a litlle bit further and ran a perfmon on the system.  The Hard Drive is thrashing away with an Average Disk Queue Length of about 50, with no corresponding paging activity or CPU processing.  I tappears that a hard drive is going bad in the array.  Does this make sense?

I'll keep updating as I find more symptoms.
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loftywormCommented:
A failing drive could cause lots of symptoms, this would not surprise me.  Run som diags on the drive, and maybe drive re-seating it if it is hot swappable.
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clenh2oAuthor Commented:
I am running diagnostics on the drive right now.  Apparently there are no GUI RAID diagnostic software programs installed on this device.  I am going to have to go out onsite, reboot the computer and access the RAID controller interface from the POST.  This sc 420 dies not have a PERC controller in it, which means Dell OpenManage software is not supported.  

On top of that, I think the system is set up in a striped array.  Two 250 GB drives, acting as one 500 GB logical drive with two logical partitions.  

If one of these drives is bad, am I going to have to wipe and reload from backup?  I've never done a recovery on a striped array with no failover before.  I'm trying to work it out, but there just is no way to rebuild a striped array from one disk... right?
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loftywormCommented:
Sorry, there is no Failover in a Raid 0 :(  Rebuild looks like the only way to go
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clenh2oAuthor Commented:
Okay, I have more information, but still no idea about the inetinfo.exe error.

This server has a RAID 1 configuration, uisng Windows Disk Management to mirror the drives.  (I never look in disk management for RAID control.  Who uses windows to control a server RAID for gosh sakes!)

The physical drive 1 is showing errors, but not what the errors are.  I hesitated to run chkdsk on a windows managed mirror, but the system did it for me on a reboot.  Chkdsk showed some erros and fixes, but screen went by too quick for me to be more specific.

Even after chkdsk, drive 1 still shows errors.  Drive 0 and drive 1 are both Dynamic disks, and mirrored.  The logical partition is F: Drive.  Here is something funny.  C: drive is a USB drive that is connected to the server and shared out to the network.

What if I removed the roles from this server, rebooted, and re-established the roles as an Application server, file server and print server?

Would that successfully rebuild IIS, or do I need to get more aggressive than that?  At this point, wiping and re-loading sounds like the better plan.
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loftywormCommented:
I would agree.  At this point is it worth the effort to try and save it?  I wouldn't, a wipe and rebuild would provide a more stable system, and likely be online faster then trying to track it all down.

Note, if there is a bad drive, it will need to be replaced, or you are just migrating your problems :(
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clenh2oAuthor Commented:
Even though "wipe and reload" is not an answer, I am awarding this an "Excellent" rating because 1.  I should have paid attention to it earlier and 2.  It would have save me massive amounts of time and energy.

I tried everything I could think of, including calling Microsoft to resolve this error issue.  (The server had software on it that could not be re-loaded as the media was missing, blah, blah, blah).  Microsoft spent several hours through 3 levels of tech and could not resolve the issue.  In fact, they blamed it on the Bad Hard drive, even though the error continued to occur after I broke the mirror and restarted the computer.  It came up just fine, but with the error intact.  I eventually wiped and reloaded the computer withe new software.  

With the purchase of the new software, the labor hours invested in the wipe and reload, and the pourchase of a new hard drive AND a new Hardware-based RAID controller, the full cost of a wipe and reload was still less than it cost my client to have me try to resolve the situation.  

Again, sorry it took me so long to respond and award points, but I went on vacation.

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