CDRom window freezes after eject and crashes Explorer.exe - PLUGPLAYMANAGER 257 is logged
Posted on 2009-02-23
Ok guys... I have a client that runs a Dell Optiplex GX620 with XP SP3... he has no real issues in anything else other than an odd issue that has been ongoing...
Basically, he uses the CDROM to view PET/CT's and CT Scans via eFilm ... When he ejects the CD, it does not refresh My Computer and will then freeze explorer.exe after a few seconds... Even if you close and restart Explorer.exe, you will continue to have issues... IE sites don't come up, network places is trashed... a reboot will fix the issue, but it is troublesome to have to do this every time you need to use a CD... also, it doesn't do it everytime, but it definitely does it most of the time...
Every time this phenomenon occurs, Event Viewer logs an error:
Event Type: Warning
Event Source: PlugPlayManager
Event Category: None
Event ID: 257
Time: 11:20:45 AM
Timed out sending notification of target device change to window of "C:\WINDOWS\Explorer.EXE"
Any ideas as to what I should do? I have updated the chipset drivers and BIOS from Dell... I also ran Windows Update and installed anything they had to offer... the symptoms are still the same...