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CDRom window freezes after eject and crashes Explorer.exe - PLUGPLAYMANAGER 257 is logged

Posted on 2009-02-23
Medium Priority
Last Modified: 2012-05-06
Ok guys... I have a client that runs a Dell Optiplex GX620 with XP SP3... he has no real issues in anything else other than an odd issue that has been ongoing...

Basically, he uses the CDROM to view PET/CT's and CT Scans via eFilm ... When he ejects the CD, it does not refresh My Computer and will then freeze explorer.exe after a few seconds... Even if you close and restart Explorer.exe, you will continue to have issues... IE sites don't come up, network places is trashed... a reboot will fix the issue, but it is troublesome to have to do this every time you need to use a CD... also, it doesn't do it everytime, but it definitely does it most of the time...

Every time this phenomenon occurs, Event Viewer logs an error:
Event Type:      Warning
Event Source:      PlugPlayManager
Event Category:      None
Event ID:      257
Date:            2/23/2009
Time:            11:20:45 AM

Timed out sending notification of target device change to window of "C:\WINDOWS\Explorer.EXE"

Any ideas as to what I should do?  I have updated the chipset drivers and BIOS from Dell... I also ran Windows Update and installed anything they had to offer... the symptoms are still the same...

Question by:CCG9980
  • 2
  • 2

Expert Comment

ID: 23713801
Does it happen in all user accounts? Can you create a new user account to test to see if it still happens?
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 23715927
Are they closing the runtime before ejecting?
The only time I've had this problem it has either been leaving the runtime open and hitting eject or that the disk creation left off some files from the runtime.  Anecdotally it's worth seeing if it happens while the user is an admin for the local machine and if XML is installed correctly (although this shouldn't really affect the runtime CD version it does interfere with eFilm-lite).  Merge seem particularly unhelpful about runtime errors unfortunately.

Expert Comment

ID: 23716455
What I would recommend is:

1. Create a new user account and see if it still happens in there. If the problem persists, continue to number 2.  If it now works properly, then your user account has some software, or some configuration that is causing the problem.

2. Right click on "My Computer" choose "Properties"

3. In the "System Properties" window choose the "Hardware" tab.

4. Click the "Device Manager" button.

5. Click the "+" to the right of "DVD\CD-ROM drives"

6. Right click the offending drive, and choose "Uninstall"

7. Click the "OK" button.

8. Restart your computer.

If that doesn't work, then that may indicate bigger problems.

Author Comment

ID: 23722825
I have not tested it on other user accounts... it is a domain machine, so he will eventually need to use his account... I will try to recreate his account if it works fine on another login...

I did not try to reinstall the cd-rom drive, but I will certainly try that...

MASQUERAID:  I cannot confirm that he is closing the runtime before ejecting, but when I saw it last, the runtime was not on the screen when he called me to look at it... I will ask him... I'm not sure it is a Merge thing in particular, though... I believe it happens on audio or data cd's in general...

Thanks for the thoughts guys... I go onsite tomorrow... I will check it out and let you know...

Accepted Solution

CCG9980 earned 0 total points
ID: 23734879
Ok, so I'm looking at the machine again today... the doctor already told me that he finished running efilm from a cd and it didn't crash this time... Unless the cd itself is the issue, I don't think it is related to JUST efilm at this point... I did however, run through some of the steps above:

1.  I uninstalled all the cd-rom devices from device manager... he has 2 devices... one is a DVD+RW the other is a DVD-ROM ... uninstalled both... I got this error in event viewer after the reinstall:
The driver detected a controller error on \Device\CdRom1.
Upon further inspection, the DVD-RW is in location 1... the other is location 0...
2.  I am about to reboot and try it with the administrator... I have no doubt that it will work fine, though, if his last attempt was fine too...

He did admit that he is definitely closing the software before hitting eject... he said that this time when he did the eject, he did it from windows explorer instead of the button... I don't know if that is the solution, but it may work for now... I will try the other user and write back my findings...

Thanks again!

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