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PDF files cause error on print

Posted on 2009-02-23
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Last Modified: 2012-05-06
Hi,

When I attempt to print any PDF's from my workstation I get the first couple of lines printed out, then the rest of the page is blank, followed by a page that says:

"
ERROR: undefinedresource
OFFENDING COMMAND: findresource

STACK:

/CSA
/0
"

I believe that this is a post-script related error. What's odd is that the same documents will print fine from any of the other workstations in my office.

Why am I getting the error, while no one else does?  We have the same versions of Adobe Reader (9.0.0).

Printer is a "lexmark optra t616 PS", and we're all using the same driver.

Thanks
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Question by:Stief-Group
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9 Comments
 
LVL 14

Expert Comment

by:dmwynne
ID: 23714820
Go to print and then print, advanced and select  print as image and see if it works.

What version of Adobe are these machines running
0
 

Author Comment

by:Stief-Group
ID: 23715483
Printing to an image works.

All of us are using Adobe 9.0.0.

Thanks.
0
 

Author Comment

by:Stief-Group
ID: 23715488
Just to clarify - printing to an image works, but i'd still like to be able to just hit print....

Thanks
0
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LVL 14

Expert Comment

by:dmwynne
ID: 23715533
Can you verify that your machine has the same updates ans build as the others?  Maybe yours downloaded an update recently that the others did not or vice versa.
0
 

Author Comment

by:Stief-Group
ID: 23715824
Help > about shows the same 9.0.0 for all users... io don't know how to determine what "build" it is.

But we all just did the update and downloaded and installed the same 19.6 MB file - so i'm assuming that we're all using the same version.
0
 
LVL 14

Expert Comment

by:dmwynne
ID: 23715867
My mistake I thought the build number would have been in there but as long as we know you are on the same version and have the same updates it which it sounds like you do.

Can you pinpoint anything that has changed for your machine recently.  When did this start?  The only thing I can think of at this point is to remove and install.
0
 

Author Comment

by:Stief-Group
ID: 23716192
Yeah, I tried uninstalling and re-installing.....no luck.

The only thing I can think of, is an update to Reader?  I can't remember when I did this, or if it coincided directly with the problem.

I uninstalled and dropped back to Reader 8.1.2, but still have the problem. I'll try going even further back tomorrow.
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LVL 14

Accepted Solution

by:
dmwynne earned 2000 total points
ID: 23716254
Does it happen if you print to the adobe writer or another printer if you have one?

If not maybe reinstall the printer.
0
 

Author Comment

by:Stief-Group
ID: 23722907
That did the trick.  Uninstalled printer, reinstalled - now it's working properly.

thanks for the help
0

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