• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 466
  • Last Modified:

Outlook 2003 pst file corruption with NAS

We have a small office (ok - 1 person - my brother). I installed the D-Link 321 RAID device with the idea that all of his work files and email would be stored on this. I configured it as RAID1.
I moved all his files to this device and life is good. EXCEPT: His outlook .pst file keeps becoming corrupt.  
Timeline:
Saturday: setup RAID, moved files, checked outlook. no problems
Sunday: Ran outlook briefly just to retrieve email
Monday: can't open outlook. error: Cannont start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists.
We were able to recover from a backup. it worked until we rebooted the pc. Then it failed again.
We are able to see the RAID device with no problem.
Also note: SCANPST.EXE can not fix the problem. It says it found problems and can't continue.
any ideas? I can provide more info if needed.
One last note; Since moving the .PST file back to the C: drive there hasn't been any problems.
Thanks
David
0
djferin
Asked:
djferin
  • 5
  • 5
1 Solution
 
debuggerauCommented:
sounds like network problems, if outlook does not properly close the pst, it will takes ages to reindex, so rather ensure that outlook is closed properly, winword can also be an issue and can hold custom signatures open if they use that to generate emails.
Also MS Activesync can hold it open, as does windows search, google desktop amongst others...

Thing is with a networked PST, you'll get no support, its not recommended, and for it to work properly, its up to you to ensure a stable network..

Check the event logs, however RAID1 is the most unreliable types of raid you can have.
It speeds things up, and gives you all the space you bought, but doubles the risk of failure of the hard drive.
0
 
djferinAuthor Commented:
Thanks. I will keep the PST file on the c: drive and work on a backup solution. Why do you say RAID1 is the most unreliable type of RAID? this is a mirror solution so for the money I would assume this would be better than other RAID.
My brother does use MSWord for his email editor so that may be a problem. But why would this not work on the NAS but everything works fine on the C: drive? Everything thing else is the same except the storage location.
Thanks again!
0
 
debuggerauCommented:
oh crud, too early, I was thinking of raid 0....
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
debuggerauCommented:
Never the less, I have 35 pst's on the network, has ran 6 years with only two corruptions.

There must be something else going on with that box...
0
 
djferinAuthor Commented:
Whew! I'm glad it wasn't the RAID0 / RAID1 issue. Any other suggestions would be appreciated. I thought for sure this wouldn't be an issue but unfortunately it has become a big issue. I plan to implement this with other clients but now I'm not sure it's completely worth it.
Thanks much.
0
 
debuggerauCommented:
Thing is, if the NAS box is dropping connections like that, there must be a deeper issue..

What about the antivirus software?

Any malware on his PC?


0
 
djferinAuthor Commented:
Doesn't seem to be dropping the connection. He uses CA Antivirus. I don't think there is malware on his pc although we may have it checked. The RAID device is set to sleep after 5 minutes of inactivity. I may bump this up to ...30 minutes. Again, I can't believe this is the problem. I'll keep digging. I saw something about "oplocks' setting. Not sure what this is. I'll see what I can find and let you know more by tomorrrow.
0
 
debuggerauCommented:
Maybe its the time it takes to come online. Just not quick enough for outlook..

oplock, opportunistic file locking, may or not be taking place, but unless you have a 35 second delay that is occurring, I'd not touch it.

If you want tweak the settings, ensure you've backed up first...
Do the trace they suggest before making any changes.
More info here:

http://support.microsoft.com/kb/888562

I still think the problem would be NAS related, or software.
Do you have another PC to test with?
0
 
djferinAuthor Commented:
I don't have anothe pc to test with. I'm going to 'play' with it this weekend to see if I can figure something out with it.
Thanks again. I"ll take a look at the microsoft.com support link you send.
0
 
djferinAuthor Commented:
I was asking for something that isn't easy to solve. The quick response from debuggerau was great.
0
 
huntleyjCommented:
I'm a little late on this subject but since you said the pst works fine when on the local c: drive you might want to use this to make backup copies onto the NAS.  
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

  • 5
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now