Auto forwarder rule not working on Exchange public folder

I have setup some forward rules on a public mailbox in Exchange to forward messages with a certain criteria in the subject line and a secondary rule than deletes the message from the original folder. I have approx 6 sets of these rules on this mailbox.

The problem is that not all messages get forwarded even though they qualify for the criteria it did work for some time and it suddenly started to play up. Maybe it's worth mentioning that the messages are already auto forwarded from a Gmail account.

I used Outlook Folder Assistant on the mailbox to achieve this.

I hope this makes sense.

Your prompt response would be greatly appreciated.
RockendAsked:
Who is Participating?
 
RockendConnect With a Mentor Author Commented:
there is no solution to this it's a mysteru
0
 
jindaleeCommented:
Can you please post a copy of a rule that is not working?
0
 
RockendAuthor Commented:
Here you are image attached.
Thanks
Exc-rules.gif
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
jindaleeCommented:
I cannot see anything wrong with the rules.

Do you use a custom form for sending the messages or do you rely upon your user base to type in "change of agency details"?

If you are relying upon the user base to type it in correctly, then I would create a custom form with that as a subject line that they cannot change and require them to use it.
0
 
RockendAuthor Commented:
Yeah that's the problem I can't see what's wrong either:) The subject gets automatically generated and I can see the emails that are not forwarded they have the correct subject.
0
 
jindaleeCommented:
1. Are you able to give me a text  of the actual rule?
2. What version of Exchange are you using?
3. What is your email client?

We use Exchange 2003 and Outlook 2007. I've attached an image of the sort of text you might be able to provide.
rule.jpg
0
 
jindaleeCommented:
More thoughts...
1. Do your messages have attachments? If so, do you have limits on the size that can sent/received? Maybe on the odd occasion, there are attachments over the limit.

2. Do you have limits on the size of the mailboxes? If so do they get purged or archived away?. If you have mailbox size limits they could be causing the problem.
0
 
RockendAuthor Commented:
Jindalee.

Thanks for your suggestions.
Your screenshot is from a mailbox. I am using folder assitant on a public mailbox NOT on someone's client. I log in to the the exchange 2000 server and fire up outlook as the domain admin to get full access and right click on the public folder go to properties - administration - folder assistant and set my rules.
One of the rules say subject contains: "change of agency details". I found that not many admins are aware of this option.

Cheers
0
 
RockendAuthor Commented:
Just to mention again these emails are auto generated and are being set to a gmail account which forwards them onto our account where the rules get applied. I suspect it has to do with this as whenever I test from any account sending a simple mail the rules work fine.
0
 
jindaleeCommented:
Rockend

I gathered that you were logging on to Outlook as domain admin. My picture was to try to show the sort of text I was looking for (step 3 in the image).

Do the emails sent to the gmail account always go to the same address? Can you include that address in the rule and see if that makes a difference?
0
 
RockendAuthor Commented:
Yes they are redirected to the same address and yes I included that in the rule without any success.
0
 
RockendAuthor Commented:
I have checked the message properties and it seems to go through a bunch of domain before it hits exchange.  Our firewall is the last from address so I added this to the rule waiting to test. Any other suggestions please?
0
 
IvaSoftCommented:
Google for SpamMoverPF application - it might help.
Regards,
Victor
0
All Courses

From novice to tech pro — start learning today.