data recovery from failed drive

Posted on 2009-02-23
Last Modified: 2016-10-27
Have a customer who's hd has failed, it's seemingly a mechanical issue. bios of computer sees the drive, but recovery tools like OnTrack and Prosoft do not see the drive (nor can I see it using Acronis Disk director, etc.). However, I can run a SMART utility from DOS and the drive status is displayed.

What's the best "hammer" to use for this before I send the drive out?
Question by:aknasinski
    LVL 47

    Expert Comment

    You can try spinrite from
    LVL 5

    Expert Comment

    i recommend sending it out, the more you try to do to the drive, the more damage you can do in the long run.

    i have used file scavenger in the past, but only when windows sees the drive.
    LVL 47

    Expert Comment

    If none of the utils you've tried can see it then send it out.

    You may wish to try swapping in another logic board.  See on how one user did it.
    LVL 3

    Expert Comment

    RTools RStudio should be able to handle it if the BIOS can see the drive.
    LVL 47

    Expert Comment

    You can also try the freezer trick, by putting it in a zip lock bag and then the freezer for an hour.

    Then quickly connect it and see if you can get the data off of it. You can also use ice packs to extend(keep it colder longer). This is usually a one shot deal.
    LVL 1

    Accepted Solution

    drive was dead.

    Featured Post

    Find Ransomware Secrets With All-Source Analysis

    Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

    Join & Write a Comment

    Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
    Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
    In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
    This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now