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When I try to upgrade Acrobat reader 8 multilanguage with Acrobat Reader 9,  I get an error message.

Posted on 2009-02-24
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Last Modified: 2013-12-12
A network error occurred while attempting to read from file C:\WINDOWS\Installer\AcroRead.msi"
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Question by:itbabe
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by:Michael_MCDST
ID: 23719806
Easiest thing ot do is to remove Adove reader 8 and then download and install 9. They are free.
http://get.adobe.com/dk/reader/
Just make sure to get the correct language =)
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Expert Comment

by:captain
ID: 23727833
Hi

I suspect you cannot uninstall because of this message, hence the upgrade fails..

First check out the MS cleanup utility it has worked for this before:
http://support.microsoft.com/kb/290301

If this fails, go through the manual remove as per this kb:
http://www.adobe.com/go/kb400769

Then reinstall Adobe 9 with admin account (local).

hth
capt.
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Accepted Solution

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itbabe earned 0 total points
ID: 23732502
I killed acrotray.exe from Acrobat Writer and I could uninstall the reader.
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by:captain
ID: 23737744
Hi

interesting, glad it worked for you.

Well also glad that my other advice helped ;o)

Have a look at the option of closing the question and accepting your own answer.

Thanks
capt.
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