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Crm 4 Client for Outlook causing outlook to crash

Posted on 2009-02-24
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Last Modified: 2013-11-24
Hi,
We have recently installed Microsoft Dynamics CRM 4 on our Dedicated CRM server (2003) (non dc)
Everything seems to work ok - but I am having a problem with my machine which runs Vista Business and Office 2007 .
Outlook will shut down with no warning before it is fully loaded. I presume that this is the point when the CRM Client for Outlook starts.

It was doing it yesterday and I did a full Windows Update (31 Updates) and straight after that it seemed to load up fine this time - but outlook did hang after a while.
Checking the error logs - I found this:

 .NET Runtime version 2.0.50727.3074 - Fatal Execution Engine Error (6B915FC0) (80131506)

an earlier version .NET Runtime version 2.0.50727.3074 - Fatal Execution Engine Error (6D5C5FC0) (80131506) (seems to point to a different memory block)

They both seem to suggest that .NET framework is either missing or corrupt or something?

I did try to install Net Framework 2.0 - but on doing do was told that "the product is already installed as part of the operating system"

So does this mean it is corrupt ? And if so what does anyone suggest to do from this point?

Additionally, If I remove the Client for Outlook - Outlook will start ok. If I also remove the configuration data - it will start ok as well.

When I run the Configuration Wizard - all the correct green ticks are there as well with no errors or warnings.

So the problem seems to be at the connection to the server status maybe.....?


Many Thanks

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Question by:chrismatrix
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7 Comments
 

Author Comment

by:chrismatrix
ID: 23719841
Some useeful additional info may be the versions of .NET on this machine :
They are:
v1.0.3705
v1.1.4322
v2.0.50727
v3.0
v3.5
If it is of any bearing - i also have Xammp (Apache & MySQL etc) running as well ( although this should not really have any impact should it ?)
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Expert Comment

by:squizzer
ID: 23719859
Hi 2 Possibles Here.

First, have you installed the roll ups to the client that are the same as the server (ie rollup 1 server sadn client or rollup 2 server and client)

Aslo In the mscrmconfig db in the deployment properties table check the url for the server is correct on the following:

ADSdkRootDomain
ADWebApplicationRootDomain
AsyncSdkRootDomain

Hope this helps.
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Author Comment

by:chrismatrix
ID: 23719960
Yeah - i did do the rollups - i tried both with and without.
In order to get my email today - i have had to uninstall the Client , so quite interestingly i just reinstalled it, did the rollup and started Outlook - (i had not run the config wizard by that time) - Outlook started ok with the Configure CRM in the Top left hand bar.
So i closed outlook (shut it off via task manger) and ran the Config with the server address and the port (the box for use the same for internet connection was left ticked - restarted Outlook and BANG ! - same again.
I'm not sure about your comment with regards to the "mscrmconfig db in the deployment properties table " where would I find that? I am a bit wet round the ears with CRM !

Thanks
 
 
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Author Comment

by:chrismatrix
ID: 23720034
Just a question about the URL for the server bit - everyone elses machiones work ok - it's just mine that doesnt -  if the mscrmconfig was wrong - that would affect eveyone wouldn't it?
I was thinkinng that the problem may lay more with this particular client.....  
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LVL 2

Accepted Solution

by:
squizzer earned 1500 total points
ID: 23720215
Hi,

No, I had a similar problem with one of our clients where only a few clients had the issue. You would need to go to the SQL manager on your DB box and look at the table from there, you will probably find that one of the three entries is blank.

Cheers
Mark.
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Author Comment

by:chrismatrix
ID: 23835790
just awaiting the CRM people to com in now and have a go with this. Ta
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Author Closing Comment

by:chrismatrix
ID: 31550496
points awarded for  help at the time. The company involved hasnt actually been back in yet so i have been unable to test this.
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