Posted on 2009-02-24
Last Modified: 2012-05-06

Recently we had some terminations at our company and I of course disabled the specific users in ADUC.  Later, it was determined to re-enable those accounts for purposes of obtaining the emails still being sent in.  Unfortuanately, while I am able to renable the users and gain domain access, when it comes to Outlook, the user always fails.  Looking in the event log, i have seen the following:

Disabled user /o=First Organization/ou=first administrative group/cn=Recipients/cn=Sandra does not have a master account SID. Please use Active Directory MMC to set an active account as this user's master account.

In addition i have seen this error as well:

Logon Failure on database "First Storage Group\Mailbox Store (server name)" - Windows 2000 account NT AUTHORITY\SYSTEM; mailbox /o=First Organization/ou=first administrative group/cn=Recipients/cn=Sandra.
Error: -2147221231

I have gone into the permissions and applied the various allowances for SELF as I have seen in other potential solutions but still have not resolved the issue.  We are running a SBS 2003 server.

Please help!!!

Question by:PCMODEMTCG
    LVL 6

    Expert Comment

    Did you disable the accounts, or delete them?

    Author Comment

    I only disabled the accounts - Never deleted.


    Accepted Solution

    we solved this -thanks for the response.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Threat Intelligence Starter Resources

    Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

    Outlook can send email in three different formats: HTML, Rich Text, and Plain Text. Rich Text format is problematic though as it automatically wraps all formatting into an attachment called Winmail.dat. It also tends to pack actual file attachments …
    My experience with Windows 10 over a one year period and suggestions for smooth operation
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now