USB ports not working in docking station

Posted on 2009-02-24
Last Modified: 2012-05-06
I have a dell D630 in a dell docking station. All devices plugged into the docking station are working except the USB ports. (NIC, Video, ect& ) I have had another laptop on the docking it worked fine.
I replaced the Docking station and my computer. But the same hard drive with the same image and it still does not work. I have removed the hardware profile for Docked and still nothing. I have cycled the power on the docking station as well.  I have updated the BIOS the Chipset Drivers and the USB controller drivers from Dells webpage. The USB ports do work in the  side of the laptop.  
I am getting some warnings in System event properties from SCardSvr and am running Smartcard authentication.
Here is some system info
OS Name      Microsoft Windows XP Professional
Version      5.1.2600 Service Pack 3 Build 2600
OS Manufacturer      Microsoft Corporation
System Name      ****************
System Manufacturer      Dell Inc.
System Model      Latitude D630
System Type      X86-based PC
Processor      x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2094 Mhz
BIOS Version/Date      Dell Inc. A15, 11/24/2008
SMBIOS Version      2.4
Windows Directory      C:\WINDOWS
System Directory      C:\WINDOWS\system32
Boot Device      \Device\HarddiskVolume1
Locale      United States
Hardware Abstraction Layer      Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name      
Time Zone      **************
Total Physical Memory      4,096.00 MB
Available Physical Memory      2.65 GB
Total Virtual Memory      2.00 GB
Available Virtual Memory      1.96 GB
Page File Space      5.33 GB
Page File      C:\pagefile.sys

Looking forward to any help. Thanks
Question by:martinowski21

    Expert Comment

    Try looking at the USB controllers listed in Device Manager with the laptop both on and off the docking station.  See if you notice a difference in the number of controllers listed.  It should show at least 1 more for the docking station.  You could also uninstall the controllers and see if Windows detects and installs the controller when you put it on the docking station.

    Author Comment

    Mike thanks so much for the info. I have already removed all the USB hubs, controllers and devices from device manager and had windows redetect and install. Still no love.
    LVL 1

    Expert Comment

    Try creating docked and undocked hardware profile and see if that helps any

    Accepted Solution

    Windows will create the hardware profile "Docked" on its own. I have removed and rebuilt the profile 3 times without any luck. I don't have any more time to give this problem so I am backing up data and reimaging the machine. .

    Expert Comment

    If the notebook is still under warranty, I'd give Dell a shout.  You never know.
    LVL 3

    Expert Comment

    We are having the same issue with a few of our D630's.  The problem is not universal with all the units, we have approximately 300 D630's and this has only happened on maybe 10 of them.  Some were imaged a year ago, some have our new image.  A re-image is the only way to fix it so far.  The latest victim is one of our directors and I'm really hoping to avoid a re-image for him.

    Expert Comment

    I would try to lay this on Dell as well, because it doesn''t look like windows issue from the screenshot you have provided.

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