Hard disk clusters bad - File record segments unreadable - new disk or just corruption?

Posted on 2009-02-24
Last Modified: 2012-05-06
I have a laptop that has been blue screening.  I did a chkdsk /r and then a chkdsk /r.  There are quite a few problems being reported in chkdsk, and it appears to fix the issues that it finds.  There were errors like "Windows replaced bad clusters in file 43732" and "File Record Segment XXXX is unreadable".  The computer seems to be running fine now...but I need to give it back to the end user and let them use it for awhile to see if the blue screening continues.  In this case, is there a high likely hood that the physical hard disk is damaged, or is it more likely that there was just corruption on the disk, in which case hopefully chkdsk fixed everything?  I know that question is difficult to answer due to the limited amount of information, but I just need to know if I should advise the end user to replace the hard drive or not.

Question by:jbobst
    LVL 62

    Assisted Solution

    by:☠ MASQ ☠
    If they rely on their machine there's enough evidence here to recommend they replace the drive. Is it young enough to still be under warranty?
    LVL 17

    Accepted Solution

    I recommend that you use it in many ways (for ex. open MS Word, Internet , search files .... )
    Then on start>run  , type sfc /scannow
    make sure that you'd the XP CD

    LVL 1

    Author Comment

    I'll try the sfc /scannow option.  And the laptop is about 4 years old, so definately not under warranty any longer.  Thanks for the help!  I'll recommend the new drive.
    LVL 10

    Assisted Solution

    To be sure you need more information. I suggest you do a HDD diagnostic. My recommendation is to use UBCD from, you will get a bootable CD loaded with diagnostic programs. Use IBM DFT under disc diagnostics and check the drive.

    If it checks out, format it before further use. Otherwise replace it.

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