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Mailboxes Dissapear from Mailbox Store

Posted on 2009-02-24
Medium Priority
Last Modified: 2013-11-17
After recieving the following message in Outlook:
Your message did not reach some or all of the intended recipients.

      Subject:      test15
      Sent:      2/24/2009 11:00 AM

The following recipient(s) cannot be reached:

      Joe Smith on 2/24/2009 11:00 AM
            This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80004005-00000000-00000000]

I checked my Exchange server. Mailboxes had dissapeared from Mailbox Store view\mailboxes in System Manager. A reboot of the system brought them back but there were no on-point error messages in the system or application event logs.

All help is greatly appreciated. Thanks

Question by:ghullability
  • 3

Expert Comment

ID: 23724449
Was this message sent to an internal user or external user ?

Author Comment

ID: 23724820
The message was sent to an internal user.

Expert Comment

ID: 23725206
Is this happening with only user who is sending the email . Try from OWA as well and check. It could be an issue wiht NK2 file in outlook if it works fine from OWA

Accepted Solution

Phillip1687 earned 2000 total points
ID: 23725291
If this is an issuw with .nk2 file then you need to follow these steps .

To reset the nickname file and start fresh, you can delete the current .nk2 file or rename it to something else as a backup (always a better idea!). Outlook will rebuild one at the next restart.

If you are running 2000/XP, you'll find this file in C:\Documents and Settings\<your username>\Application Data\Microsoft\Outlook in the name of <profile name>.nk2 unless you've installed your OS onto a different drive. <profile name> is what you name your Outlook profile, the default name is "Outlook".

If you're running NT, try looking into C:\Winnt\Profiles\<username>\Application Data or C:\Winnt\Profiles\<username>\Local Settings\Application Data e.g. I only have one profile and is just called Outlook so I will use Outlook.nk2 for AutoComplete

** If you are performing a search for the .nk2 file and nothing turns out from the search, or not able to go into the directory and locate these files, please note that these are, by default, hidden files in Windows. You're blind folded from them until you decide that you're ready to handle them. To enable, just open up Windows Explorer, under Tools | Folder Options | the View tab and select "Show hidden files and folders". For me, I also like to uncheck "Hide extensions for known file types" and "Hide protected operating system files".

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