winmail.dat files in Lotus Notes 8.5

Hello,

Some users receive emails that are converted to winmail.dat. What is strange is that the same sources will send it to 3 users in the company, 2 get it no problems and the other, it will be converted to winmail.dat.

Any idea ?

Thanks.
LVL 2
nwd-microageAsked:
Who is Participating?
 
ed_reyesConnect With a Mentor Commented:
I'm not 100% sure, but I believe it's how the sender is sending the email.  It's been awhile since I've seen this, but this was usually fixed by having the sender change the person's contact information and indicate that the person is not using Exchange.

But we found it easier to have our users convert these attachment themselves.  Check this out http://www.openntf.org/Projects/pmt.nsf/ProjectLookup/WinmailExtractor
0
 
Sjef BosmanGroupware ConsultantCommented:
Strange indeed. Is the sender someone who uses Outlook, possibly 2007?

Do all users have the same settings in their Person document, on the Basics tab, under Mail? Keep in senders' format, Prefers MIME or Prefers Notes Rich Text. I don't know if there is a "best" setting, but set it to what the other 2 users have.
0
 
Sjef BosmanConnect With a Mentor Groupware ConsultantCommented:
I personally use this one:
http://www.kopf.com.br/winmail/

Less hassle, directly handled, very easy.
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
nwd-microageAuthor Commented:
The settings are the same in the Person Document. What is strange is that the email comes from the outside and is sent to 2 different recipients and they receive it differently !
0
 
Sjef BosmanGroupware ConsultantCommented:
Funny... And the mail of those two people resides on the same server??
0
 
nwd-microageAuthor Commented:
Yes
0
 
nwd-microageAuthor Commented:
Is there any local settings that can convert the email ?
0
 
Sjef BosmanGroupware ConsultantCommented:
No, not in this case, if mail is received by the server (and not by the client and then replicated with the server). I don't know it the sender has differences when sending the mail? I suppose the mail is sent separately by the originator, so maybe the originator has different settings for both people?
0
 
nwd-microageAuthor Commented:
Ok. I know that the sender is sending one email with multiple recipients. But other than that, I cannot really say. The user said that last time, the tried this: He sent an email to our customer and then the customer replied and added a pdf file that got converted to winmail.dat.
0
 
qwaleteeCommented:
It is a problem on the sender side. He should change his default to not use TNEF, or at the very least, have contacts for each person that he sends to on the "outside" that indicate that the person prefers HTML
0
 
jfahernCommented:
I have this same issue.  All users are setup the same, yet, mail received from the same source is received differently.  I cannot find a solution.  We implemented a fix at the server level too, and that did not make a difference.  
0
 
plymouthtubeCommented:
I added this line to my notes.ini file on the smtp server:

TNEFEnableConversion=1

Seems to convert the winmail.dat to any amount of users with no problem.

http://www-01.ibm.com/support/docview.wss?fdoc=wplcnote&rs=475&uid=swg21093342
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.